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Tacka nej till kakor – hur svårt kan det vara?: Persuasive design och användbarhet i samtyckesförfrågningar på svenska webbplatser
University of Borås, Faculty of Librarianship, Information, Education and IT.
University of Borås, Faculty of Librarianship, Information, Education and IT.
2021 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Declining cookies – how hard can it be? : Persuasive design and usability in cookie consent notices on Swedish websites (English)
Abstract [en]

Consent to the processing of personal data online is what drives the profit of the growing data economy. Therefore, certain websites have a strong interest in maximising user consent by optimising the design of cookie consent notices (notice) in a persuasive manner. Persuasive design uses psychological theories to influence users to make certain choices. When implemented in a way that goes against the user’s own interest this practice is known as a ‘dark pattern’. However, if implemented to promote the user’s own interests it can benefit them instead, and therefore be more likely to result in a usable (effective, efficient and satisfactory) design. This study aims to explore how persuasive design affects the usability in notices when the user goal is to decline third-party cookies.  To gain insights in respect of the above, the study was conducted in three steps: (a) the use of persuasive design through dark patterns in two different notices was examined by way of content analysis; (b) how users experienced the usability in the same notices was examined via a usability test; and (c) similarities and differences between these findings were explored through a comparative analysis. The results suggest that the mere presence of dark patterns does not determine the usability of a notice, but when they are combined in a way that affects the efficiency of the design – and therefore the cognitive load of the users – it is particularly hard for them to say no.

Place, publisher, year, edition, pages
2021.
National Category
Information Studies
Identifiers
URN: urn:nbn:se:hb:diva-26726OAI: oai:DiVA.org:hb-26726DiVA, id: diva2:1602505
Available from: 2021-10-14 Created: 2021-10-12 Last updated: 2022-03-02Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • harvard-cite-them-right
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf