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The Dialectics Of Technology Standardization
University of Borås, Faculty of Librarianship, Information, Education and IT. (InnovationLab)
Georgia State Univ, J Mack Robinson Coll Business, Comp Informat Syst, Atlanta, GA 30303 USA.
Southern Methodist Univ, Cox Sch Business, Dallas, TX USA.
2021 (English)In: Management Information Systems Quarterly, ISSN 0276-7783, E-ISSN 2162-9730, Vol. 45, no 3, p. 1187-1212Article in journal (Refereed) Published
Abstract [en]

Technology standardization unfolds as a dialectic process marked by paradoxical tensions. However, standardization research has yet to provide a dialectic analysis of how tensions and management responses interact recursively over time, and with what effect. In this paper, we apply dialectics to analyze an action research study of a Swedish initiative that developed and diffused a technology standard to facilitate the integration of disparate IT systems in road haulage firms. Drawing on the technology standardization literature and our empirical analysis, we engage in midrange theorizing to capture the recursive dynamics through which standard-setters construct and respond to manifestations of three latent tensions: development versus diffusion activities, private versus public interests, and local versus global solutions. Our resulting dialectic theorizing explicates how standard-setters bring these latent tensions into being; how they construct salient tensions through the oppositional logics of polarization, complementarity, and mutuality; how they manage these tensions through splitting, integrating, and suspension responses; and how consequential functional, architectural, and organizational standardization outcomes produce a new social order in which new tensions emerge. These theoretical insights contribute to both the technology standardization and dialectics literatures.

Place, publisher, year, edition, pages
2021. Vol. 45, no 3, p. 1187-1212
Keywords [en]
Technology standardization, dialectic analysis, paradoxical tensions, management responses, oppositional logics, INFORMATION-SYSTEMS, INTERORGANIZATIONAL SYSTEMS, SUN MICROSYSTEMS, SWITCHING COSTS, INNOVATION, PARADOX, TENSIONS, MOBILE, INFRASTRUCTURE, COMPLEXITY
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hb:diva-26472DOI: 10.25300/MISQ/2021/12860ISI: 000692541000007Scopus ID: 2-s2.0-85114691685OAI: oai:DiVA.org:hb-26472DiVA, id: diva2:1595740
Available from: 2021-09-20 Created: 2021-09-20 Last updated: 2023-11-27Bibliographically approved

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Lindgren, Rikard

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