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Användares upplevelse av användbarheten i e-handelswebbplatser i mobiltelefonen: En studie om konventionell responsiv design respektive uppgiftsorienterad design och dess påverkan på användbarheten och informationsöverflöd
University of Borås, Faculty of Librarianship, Information, Education and IT.
University of Borås, Faculty of Librarianship, Information, Education and IT.
2021 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
How users experience the usability in e-commerce websites on mobile phones : A study about conventional responsive design and task-oriented design and its effect on usability and information overload (English)
Abstract [en]

This study examines how users experience the usability of two design techniques, task-orienteddesign and conventional responsive design and how they compare on a mobile e-commerce website. Furthermore, this thesis examines how usersexperience usability in terms of learnability, efficiency, memorability, satisfaction, and information overload on both design techniques. It also examines the advantages and disadvantages of both techniques when it comes to the userexperience and information overload and to what extent the two designs could lead to a successful conversion. Two functional prototypes were created, one with a conventional responsive design and one with a task-oriented design. To collect data we used a repeated usability test, scenarios, a think-aloudmethod and a semi-structured interview. The results showed that there is only a slight difference between the two designs in terms of usability and time needed to complete a task. Overall, there were more positive attitudes towards the task-oriented designelements that were developed. In the conventional responsive design, information overload was experienced more than double the amount of times than in the task-oriented design.

Place, publisher, year, edition, pages
2021.
Keywords [sv]
Användbarhet, uppgiftsorienterad design, responsiv design, informationsöverflöd, e-handel, m-handel.
National Category
Information Studies
Identifiers
URN: urn:nbn:se:hb:diva-26367OAI: oai:DiVA.org:hb-26367DiVA, id: diva2:1593134
Available from: 2021-09-10 Created: 2021-09-10 Last updated: 2022-03-02Bibliographically approved

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CiteExportLink to record
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Citation style
  • harvard-cite-them-right
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf