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Oetisk marknadsföring i sociala medier: ur ett konsumentperspektiv
University of Borås, Faculty of Textiles, Engineering and Business.
University of Borås, Faculty of Textiles, Engineering and Business.
University of Borås, Faculty of Textiles, Engineering and Business.
2020 (Swedish)Independent thesis Basic level (degree of Bachelor), 180 HE creditsStudent thesisAlternative title
Unethical social media marketing : from a consumer perspective (English)
Abstract [sv]

Teorin som ställs i denna studie är att det utvecklats ny problematik i samband med uppkomsten av marknadsföring i sociala medier. I denna studie identifieras de etiska utmaningarna och hur konsumenterna påverkas av dem. Det empiriska materialet är baserat på en enkätundersökning med 115 respondenter och en jämn fördelning mellan kvinnor och män. Då studien stämmer överens med tidigare forskning kring traditionell marknadsföring kan antagandet att den speglar verkligheten om digital marknadsföring göras. I resultatkapitlet går det att utläsa att de huvudsakliga anledningarna till att respondenterna uppfattar marknadsföring i sociala medier som oetisk är att det inte framgår att det är reklam, att reklamen är riktad mot barn (under 16 år), att reklamen är påträngande (individanpassad) och att reklamen är sexistisk. Respondenternas svar visade att deras köpbeslut och uppfattning av företag påverkas av om den uppfattat reklam som oetisk. I resultatet går det även att utläsa att konsumenterna anser att marknadsföring i sociala medier helt borde exkluderas för brukare under 18 år. Slutsatsen som kan dras är att respondenterna har en etisk medvetenhet gällande marknadsföring i sociala medier.

Abstract [en]

The theory posed in this study is that new problems have developed in connection with the emergence of marketing in social media. This study identifies the ethical challenges and how consumers are affected by them. The empirical material is based on a survey of 115 respondents and an even distribution between women and men. Since the study is consistent with previous research on traditional marketing, the assumption that it reflects the reality of digital marketing can be made. In the results chapter it can be seen that the main reasons why respondents perceive marketing in social media as unethical is that it does not appear that it is advertising, that advertising is aimed at children (under 16), that advertising is intrusive (individualized) and that the advertising is sexist. Respondents' responses indicated that their purchasing decisions and perceptions of companies are affected by whether the perceived advertising is unethical. The result also shows that consumers believe that social media marketing should be completely excluded for users under the age of 18. The conclusion that can be drawn is that the respondents have an ethical awareness regarding marketing in social media. This study is written in Swedish.

Place, publisher, year, edition, pages
2020.
Keywords [en]
ethics, marketing, social media, influencer, unethical, marketer
Keywords [sv]
etik, marknadsföring, sociala medier, influencer, oetiskt, kommunikatör
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hb:diva-24046OAI: oai:DiVA.org:hb-24046DiVA, id: diva2:1501539
Subject / course
Business Administration
Supervisors
Examiners
Available from: 2020-11-20 Created: 2020-11-17 Last updated: 2020-11-20Bibliographically approved

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VT2020KF17(2365 kB)1672 downloads
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CiteExportLink to record
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Citation style
  • harvard-cite-them-right
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