Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • harvard-cite-them-right
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Konsten att bygga förtroende: Förhållandet mellan förtroende, webbdesign och kön inom svensk e-handel
University of Borås, Faculty of Librarianship, Information, Education and IT.
University of Borås, Faculty of Librarianship, Information, Education and IT.
2020 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
The art of building trust : The relationship between trust, web design and gender within Swedish e-commerce (English)
Abstract [en]

E-commerce is the activity of selling or buying products and services over the internet. Because of its growing popularity, online businesses must ensure their websites are trusted by their consumers in order to achieve success. Previous research shows that consumer trust in e-commerce can be affected by three key aspects of web design: navigation, information and visual design. It also suggests that demographic factors such as gender might influence how trust is perceived. However, very few studies discuss the importance of the design aspects in relation to gender which is of relevance to better understand how to design websites for different target groups. This bachelor thesis aims to examine the relationship between consumer trust, web design and gender in the context of e-commerce in Sweden. To explore any potential correlations, a mixed method research design was applied. Firstly, a document analysis was applied to the website used in the study to evaluate the design aspects. Secondly, a survey was conducted to explore possible patterns between gender, web design and trust. The result confirmed a relationship between web design and trust. It also showed a significant difference between each gender’s interaction with information design, suggesting that information is more important to women than men to enhance increased amounts of trust. Lastly, the additional aspects of security and marketing need to be considered when designing a trustworthy website.

Place, publisher, year, edition, pages
2020.
Keywords [sv]
förtroende, kön, e-handel, webbdesign, informationsarkitektur, navigationsdesign, informationsdesign, visuell design
National Category
Information Studies
Identifiers
URN: urn:nbn:se:hb:diva-23706OAI: oai:DiVA.org:hb-23706DiVA, id: diva2:1459055
Available from: 2020-08-19 Created: 2020-08-19 Last updated: 2022-03-02Bibliographically approved

Open Access in DiVA

fulltext(1297 kB)275 downloads
File information
File name FULLTEXT01.pdfFile size 1297 kBChecksum SHA-512
48635194e3d400875de0b026569c507a293d4e96e4416fd9def23b7443f6364c15e87ae4b9e38751b006e729f8aa3f93a19620117a687e1e465218024d2398b9
Type fulltextMimetype application/pdf

By organisation
Faculty of Librarianship, Information, Education and IT
Information Studies

Search outside of DiVA

GoogleGoogle Scholar
Total: 275 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 540 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • harvard-cite-them-right
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf