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En digital upplevelse för seniorer!: En studie i seniorers navigering och subjektiva upplevelse av webbplatser med digitala samhällstjänster
University of Borås, Faculty of Librarianship, Information, Education and IT.
University of Borås, Faculty of Librarianship, Information, Education and IT.
2020 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
A digital experience for seniors! : A study in seniors navigating and subjective experiences of websites with digital community services (English)
Abstract [en]

Previous research into the usability of public websites indicate that with increasing age, people’s use of websites decreases. It is unclear whether the elderly are able to use website to derive vital information, specifically from websites Vårdguiden 1177, Pensionsmyndigheten and Skatteverket. The aim of the current study is to investigate the effectiveness, efficiency, and user satisfaction of tree vital public websites in the elderly population (age >59). The paper covers previous research and defines the concept of usability. In order to assess senior’s impressions of the websites’ navigational usability, and the participants subjective experience, both quantitative and qualitative measures are used. Quantitative methods used for this study are a web questionnaire and system usability scale (SUS) surveys. Whereas observation of study participant is used as a qualitative measure. Results indicate that usability of the 3 websites is not satisfactory in the elderly population.

Place, publisher, year, edition, pages
2020.
Keywords [sv]
seniorer, användbarhet, ändamålsenlighet, effektivitet, tillfredsställelse, subjektiv upplevelse, navigation, system usability scale
National Category
Information Studies
Identifiers
URN: urn:nbn:se:hb:diva-22918OAI: oai:DiVA.org:hb-22918DiVA, id: diva2:1400701
Available from: 2020-03-03 Created: 2020-02-28 Last updated: 2022-03-02Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • harvard-cite-them-right
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf