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”Våga, testa, gör. Bara kör”: en studie om hur medarbetare skapar mening kring kunskapsdelning i en offentlig organisation som styrs och leds tillitsbaserat
2019 (Swedish)Independent thesis Advanced level (degree of Master (One Year)), 15 credits / 22,5 HE creditsStudent thesisAlternative title
”Dare, test, do. Just go for it” : a study of employees’ sensemaking around knowledge sharing in a public organization that is managed by trust (English)
Abstract [en]

The purpose of this paper is to study employees’ sensemaking process around knowledge sharing in a public organization that is managed by trust. By means of qualitative interviews employees have answered questions about their experiences of trust as management philosophy and how they experience such to affect the way they share knowledge. In an organization managed by trust the starting point is that managers have trust in their employees and in their capability of doing a good job. Previous research shows a positive connection between knowledge sharing and trust. However, such research has focused more on trust between people who share knowledge and employees’ trust in their managers. Few studies have studied managers’ trust in employees as a factor that fosters knowledge sharing. The present paper describes how employees experience trust to be expressed in the organization by means of managers’ information and communication in the shape of verbal symbols. It also describes how such verbal symbols lead employees to a sensemaking process to understand the new context as well as how they act accordingly. The result suggests that the employees experience verbal symbols used by managers to make trust more noticeable, increase their freedom of action and that they use such freedom to share knowledge to a greater extent than before. Through the sensemaking process employees understand knowledge sharing as an action that pushes the organization towards its goals, and thereby create new knowledge sharing forum in the shape of communities of practice in order to pursue such goals.

Place, publisher, year, edition, pages
2019.
Keywords [sv]
Kunskapsdelning, tillit, tillitsbaserad styrning och ledning, communities of practice, praktikgemenskaper, verbala symboler, sensemaking, meningsskapande
National Category
Information Studies
Identifiers
URN: urn:nbn:se:hb:diva-22845OAI: oai:DiVA.org:hb-22845DiVA, id: diva2:1394627
Subject / course
Information management
Available from: 2020-02-26 Created: 2020-02-19 Last updated: 2020-02-26Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • harvard-cite-them-right
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf