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Towards a Model for Assessing Collaboration Capability Between Development and Operations
University of Borås, Faculty of Librarianship, Information, Education and IT. (InnovationLab)
University of Borås, Faculty of Librarianship, Information, Education and IT. (InnovationLab)
University of Borås, Faculty of Librarianship, Information, Education and IT. (InnovationLab)ORCID iD: 0000-0002-1452-4206
2019 (English)In: Systems, Software and Services Process Improvement: 26th European Conference, EuroSPI 2019, Edinburgh, UK, September 18–20, 2019, Proceedings / [ed] Alastair Walker, Rory O'Connor, Richard Messnarz, Berlin et al., 2019, Vol. 1060, p. 111-122, article id 10.1007/978-3-030-28005-5Conference paper, Published paper (Refereed)
Abstract [en]

The purpose of this paper is to develop a general model for assessing the capabilities of organizations to collaborate on the provision of IT services. Especially, we focused on the relationship between the major units of IT departments or organizations that are called Development and Operations. We combined relevant theories in this area with empirical evidence to arrive at five capabilities and three maturity levels.  The capabilities and the maturity levels were organized as a matrix. The matrix was then filled with capability indicators based on both literature sources and empirical findings. The capability indicators serve as signs for having reached a certain maturity level in a given capability. The resulting model has been empirically tested and consolidated in several rounds with seven organizations.

Place, publisher, year, edition, pages
Berlin et al., 2019. Vol. 1060, p. 111-122, article id 10.1007/978-3-030-28005-5
Series
Communications in Computer and Information Science, ISSN 1865-0929 ; 1060
Keywords [en]
Capability Model, Collaboration, Development, Operations
National Category
Information Systems
Research subject
Business and IT
Identifiers
URN: urn:nbn:se:hb:diva-22112DOI: 10.1007/978-3-030-28005-5ISBN: 978-3-030-28004-8 (print)ISBN: 978-3-030-28005-5 (electronic)OAI: oai:DiVA.org:hb-22112DiVA, id: diva2:1373384
Conference
26th European Conference, EuroSPI 2019, Edinburgh, UK, September 18–20, 2019
Available from: 2019-11-27 Created: 2019-11-27 Last updated: 2019-12-19Bibliographically approved

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Rittgen, PeterGöbel, HannesCronholm, Stefan

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