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"…det bästa sättet att inte göra något fel, är att inte göra någonting": En kvalitativ studie av Arbetsbetsförmedlingens verksamhetsförändring
University of Borås, Faculty of Caring Science, Work Life and Social Welfare.
University of Borås, Faculty of Caring Science, Work Life and Social Welfare.
2019 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
"…the best way to not make a misstake, is to do nothing" : A qualitative study of the Swedish Public Employment Service's organizational change. (English)
Abstract [en]

The Swedish Public Employment Service is responsible for maintaining a well organized public labor market through match-making of jobseekers and employers. The Swedish Public Employment Service is a government run authority whose mission is assigned by the Swedish parliament. The authority’s functionality within the Swedish public labor market has been questioned by parliament and news-media alike and they are now facing a wide organizational change within the authority. An organizational change they choose to call the renewal journey, whose purpose is to adapt to the Swedish public labor market. The aim with the thesis is to increase the understanding of The Swedish Public Employment Service´s handling process and to examine how a new processing process will be received within the business of The Swedish Public Employment Service.

Our collected empirical data comes from eight semi structured interviews. Analysis of the empirical data shows how the renewal journey will make The Swedish Public Employment Service a more effective authority through the implementation of digitalization and standardization within their match-making process. The thesis applies a theoretical framework based on New Public Management, Institutionalization and Taylorism to analyze the organizational change that The Swedish Public Employment Service is undergoing. Furthermore the thesis use earlier research closely linked to digitalization, how to create more effective organizations and standardization.

Our conclusion is primarily that the Swedish Public Employment Service needs to undergo the Renewal journey as a mean to adapt to the evergoing changes within our society and to meet public demand.

Place, publisher, year, edition, pages
2019.
Keywords [sv]
arbetsförmedlingen, digitalisering, sömlöst flöde, verksamhetsförändring
National Category
Production Engineering, Human Work Science and Ergonomics
Identifiers
URN: urn:nbn:se:hb:diva-21494OAI: oai:DiVA.org:hb-21494DiVA, id: diva2:1339721
Subject / course
Occupational Science
Supervisors
Examiners
Available from: 2019-08-05 Created: 2019-07-30 Last updated: 2019-08-05Bibliographically approved

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A-K2019:13(645 kB)1 downloads
File information
File name FULLTEXT01.pdfFile size 645 kBChecksum SHA-512
fde9353de6dc2f1c27bc6a4b543a7c7a7d83474213ca25840b5e48ec445ea0ff896e73ddbd5e7f7fd9d4bc107b7ff7eb5c96cd393b500727244271e16f6fdf90
Type fulltextMimetype application/pdf

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Faculty of Caring Science, Work Life and Social Welfare
Production Engineering, Human Work Science and Ergonomics

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Citation style
  • apa
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  • Other locale
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