Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Att nå ut med patientinformation en fallstudie av sjukhusbiblioteket i Västerås.
University of Borås, Swedish School of Library and Information Science.
University of Borås, Swedish School of Library and Information Science.
2002 (Swedish)Independent thesis Advanced level (degree of Master (One Year))Student thesisAlternative title
To reach customers with consumer health information a case study of the hospital library in Västerås. (English)
Abstract [en]

This study is an attempt to examine a hospital library's difficulties in reaching customers with consumer health information. The method was a case study of the consumer health service in the hospital library in Västerås, a town in Sweden. Qualitative interviews, observations and written material were used. The approach was from the actor's point of view with the intention to look upon the problem with the eyes of those who work at the hospital with information to patients, that is librarians and medical staff. Theories about marketing in service organizations and how to develop new services were used in the study, as well as theories about communication and different cultures within organizations of different kinds like the library and the hospital. The result points to the fact that librarians and medical staff of the hospital have different opinions about health information and don't understand each other. Marketing attempts from the librarians to the staff of the hospital have had no effects in better understanding.

Place, publisher, year, edition, pages
University College of Borås. Swedish School of Library and Information Science (SSLIS) , 2002.
Series
Magisteruppsats i biblioteks- och informationsvetenskap vid Bibliotekshögskolan/Biblioteks- och informationsvetenskap, ISSN 1404-0891 ; 2002:72
Keywords [en]
library and information science
Keywords [sv]
biblioteks- och informationsvetenskap
National Category
Social Sciences
Identifiers
URN: urn:nbn:se:hb:diva-20771Local ID: 2320/909OAI: oai:DiVA.org:hb-20771DiVA, id: diva2:1312705
Note
Uppsatsnivå: DAvailable from: 2019-04-30 Created: 2019-04-30

Open Access in DiVA

fulltext(376 kB)12 downloads
File information
File name FULLTEXT01.pdfFile size 376 kBChecksum SHA-512
d2eb658fb55a6ac91de15900b30d6df36699648057d71b046bf446e415c185c097929cd7a303b30f51df41dda7f64530ed087de1ac8cc8a051794100c819b446
Type fulltextMimetype application/pdf

By organisation
Swedish School of Library and Information Science
Social Sciences

Search outside of DiVA

GoogleGoogle Scholar
Total: 12 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 18 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf