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Building Attractive Quality of Career Service in Library & Learning Resources of University of Borås Based on Kano Theory
University of Borås, School of Engineering.
University of Borås, School of Engineering.
2010 (English)Independent thesis Advanced level (degree of Master (One Year))Student thesis
Abstract [en]

The overall objective of this thesis work is to seek current and potential attractive quality of the career service of Library and Learning Resource in University college of Borås (HB), and try to make students know and experience the career service on their own initiative. First objective is the evaluation and assessment of the current quality work of career service. The main quality evaluation emphasizes on the career service awareness and its communication channels. After reviewing the current situation of the career service in the context of LLR in HB, identifying possible existing problems, and developing a Kano questionnaire to examine some question areas, the authors will offer some recommendations and suggestions for improvement. For this purpose, recommendation concerning communication channels and a specific PDSA approach will be developed with some detailed descriptions of items involved in this approach which will be reviewed. In order to reach to the objectives of this thesis work, the authors will use primary data in the form of interviews, and secondary data from literatures, scientific articles, and books and WebPages. In addition, the authors will use experiment methodology within this research and provide a PDSA solution which can facilitate LLR of HB to improve the quality of its career service.

Place, publisher, year, edition, pages
University of Borås/School of Engineering , 2010.
Series
Magisteruppsats
Keywords [en]
attractive quality, kano theory, customer focus, kano questionnaire, PDSA
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:hb:diva-20083Local ID: 2320/6567OAI: oai:DiVA.org:hb-20083DiVA, id: diva2:1312017
Available from: 2019-04-30 Created: 2019-04-30

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CiteExportLink to record
Permanent link

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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf