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Kommunikationen mellan barn och bibliotekarie: jämförelse mellan referenssamtal på fysiska och virtuella bibliotek.
University of Borås, Swedish School of Library and Information Science.
2010 (Swedish)Independent thesis Advanced level (degree of Master (One Year))Student thesisAlternative title
The communication between children and librarian : comparison between reference interview face to face and virtual libraries. (English)
Abstract [en]

The aim with this thesis is to investigate how librarians experience communication with children in reference interviews. In today’s interactive community it is meaningful to study how children communicate with the librarian in virtual reference interview as well as in ordinary reference interviews in physical libraries. Focus has been on finding out what children ask about and how they are asking in virtual reference interviews and in ordinary reference interviews, what type of information needs the children have. The study also focuses on which barriers there can be in reference interviews. Empirical data has been collected by interviewing librarians who work in physical libraries and librarians who work with virtual reference interviews. The method used is qualitative interviews. The transcriptions were analyzed using Höglund’s and Persson’s theory about information needs and Buckland’s theory about barriers in information seeking. The findings show that the children’s own questions represent a subjective information need and the questions that children ask that come from school represents an objective information need. There are both similarities and differences between face to face and virtual reference interviews. The main differences are that the nonverbal communication is lost in the virtual reference interview and that the children are more anonymous in the virtual reference interview and therefore ask more private questions.

Place, publisher, year, edition, pages
University of Borås/Swedish School of Library and Information Science (SSLIS) , 2010.
Series
Magisteruppsats i biblioteks- och informationsvetenskap vid institutionen Biblioteks- och informationsvetenskap, ISSN 1654-0247 ; 2009:77
Keywords [sv]
referenssamtal, barn, fysiska bibliotek, virtuella bibliotek, barriärer, informationsbehov
National Category
Social Sciences
Identifiers
URN: urn:nbn:se:hb:diva-19693Local ID: 2320/6043OAI: oai:DiVA.org:hb-19693DiVA, id: diva2:1311627
Available from: 2019-04-30 Created: 2019-04-30

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf