Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Top management commitment and Empowerment of employees in TQM implementation
University of Borås, School of Engineering.
University of Borås, School of Engineering.
University of Borås, School of Engineering.
2008 (English)Independent thesis Advanced level (degree of Master (One Year))Student thesis
Abstract [en]

Top management commitment and employees empowerment is one of the most important and vital principle in total quality management, because it is often assumes to have a strong relationship with customer satisfaction. In TQM implementation top management commitment in creating an organizational climate that empowers employees is very imperative. Thus, this can be achieved with top management commitment in training employees and giving employees opportunities to be responsible for the quality of their work. TQM strategy brings about a turn around in corporate culture as compared to the old traditional system of management in which the top management simply give orders and the employees merely obey them. In this study we’ll show that TQM objective of quality improvement and customer satisfaction can be better achieve if the top management are committed to empower employees to be responsible for the quality of their work and also empowerment in relation to decision making authority and process. We’ll as well show that empowerment in TQM brings about a flattened organizational chart where there is a shared responsibility between the managers and the employees. Despite some arguments put forward by some researchers to criticize employee empowerment, we’ll as well show that employees’ empowerment and improved level of job satisfaction can be facilitated by top management leadership and commitment to the goal of customer satisfaction in TQM organization.

Place, publisher, year, edition, pages
University of Borås/School of Engineering , 2008.
Series
Magisteruppsats
Keywords [en]
total quality management, employee empowerment, top management commitment
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:hb:diva-18933Local ID: 2320/3756OAI: oai:DiVA.org:hb-18933DiVA, id: diva2:1310867
Note
Uppsatsnivå: DAvailable from: 2019-04-30 Created: 2019-04-30

Open Access in DiVA

fulltext(177 kB)129 downloads
File information
File name FULLTEXT01.pdfFile size 177 kBChecksum SHA-512
ad2d7fda3aa2fa6acf1f52254a888104cde1d86a3695e8ef75abb8d22b44fba6cb7cd26733e0aa26d76f20cb166ba7ef5077890401fb04cb4fcf8244a3c10ec3
Type fulltextMimetype application/pdf

By organisation
School of Engineering
Engineering and Technology

Search outside of DiVA

GoogleGoogle Scholar
Total: 129 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 7 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf