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Referensarbete 2.0: Tjänsten Boka en bibliotekarie på svenska folkbibliotek
University of Borås, Swedish School of Library and Information Science.
University of Borås, Swedish School of Library and Information Science.
2007 (Swedish)Independent thesis Advanced level (degree of Master (One Year))Student thesisAlternative title
Reference service 2.0 : The service Book-a-librarian in Swedish public libraries (English)
Abstract [en]

This master thesis concerns the subject of a reference service named Book-a-librarian. The service makes it possible for the library-user to indulge in a subject with the help of a librarian after having made an appointment in advance. The main purpose of this thesis is to study the function of it. The methods used are a mix of literature and empirical studies to be able to comprehend and explain the practical nature of the service as well as placing the service in a theoretical framework. The empirical study is performed by a questionnaire, where librarians working with the service are asked to participate. To evaluate the results of the questionnaire we have studied different scientific views of reference work in the library environment. The purpose is to identify strengths and weaknesses in the way the service is conducted. The weakness that becomes most apparent in the empirical study is the lack of users of the service. However there is a great enthusiasm for this Book-a-librarian service among the librarians. They all believe in a future for the service. To improve and develop this service we believe the solution is to have an active discussion concerning reference work as a whole and the usability of the service and finally to formulate a strategy to market it. In the final chapters we are presenting a set of recommendations for marketing this service, by studying marketing theories and validating these recommendations with professional librarians. By using marketing as a tool for development we are looking at Book-a-librarian from different perspectives, such as the importance of management, the physical atmosphere of the library and the involvement of the staff. Marketing puts focus on the user and we find that crucial for this information-based profession.

Place, publisher, year, edition, pages
University of Borås/Swedish School of Library and Information Science (SSLIS) , 2007.
Series
Magisteruppsats i biblioteks- och informationsvetenskap vid institutionen Biblioteks- och informationsvetenskap, ISSN 1654-0247 ; 2007:34
Keywords [en]
informationssökning
Keywords [sv]
referensarbete, referenssamtal, marknadsföring, boka en bibliotekarie, användarundervisning
National Category
Social Sciences
Identifiers
URN: urn:nbn:se:hb:diva-18450Local ID: 2320/2144OAI: oai:DiVA.org:hb-18450DiVA, id: diva2:1310367
Note
Uppsatsnivå: DAvailable from: 2019-04-30 Created: 2019-04-30

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
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  • asciidoc
  • rtf