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Behovet av kommunikation om kommunikation: En fallstudie om intern kommunikation på ett folkbibliotek
University of Borås, Swedish School of Library and Information Science.
University of Borås, Swedish School of Library and Information Science.
2014 (Swedish)Independent thesis Basic level (degree of Bachelor)Student thesisAlternative title
The need for communication about communication : A case study of internal communication at a public library (English)
Abstract [en]

The aim of this study is to gain knowledge about the internal communication at a public library in Sweden, focusing on the flow of information and the library employee’s role as a source and receiver. This is an important subject because internal communication affects not only the internal work, but also the users. Despite this there are few studies about internal communication in libraries. The research questions used are: How do the employees perceive the role as source of information, and what choices do they make before they spread information? How do the employees perceive the role as receiver of information? How do the employees feel that the information flow works in the organization as a whole? The research is founded on five qualitative semi-structured interviews with the library employees. The study’s analysis model is based on Jan Strid’s model from his book Intern kommunikation inom organisationer, företag och myndigheter (Internal communication in organisations, businesses and public authorities), and contains the elements source - purpose, channel - message and receiver - effect. The results show that even though the general opinion among the employees is that the internal communication is working well, some problems are also revealed. For example there were varying understandings about what was expected of them in their roles as sources and receivers of information. The conclusion is that there is a need for open discussion about the internal communication, and that there is also much to be gained by establishing guidelines for information management.

Place, publisher, year, edition, pages
University of Borås/Swedish School of Library and Information Science (SSLIS) , 2014.
Series
Kandidatuppsats ; 2014:22
Keywords [en]
intern kommunikation, kommunikation, informationsflöde, informationsspridning, informationskanaler, informationshantering, information
Keywords [sv]
folkbibliotek
National Category
Social Sciences
Identifiers
URN: urn:nbn:se:hb:diva-18177Local ID: 2320/14311OAI: oai:DiVA.org:hb-18177DiVA, id: diva2:1310092
Note
Program: BibliotekarieAvailable from: 2019-04-30 Created: 2019-04-30

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf