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Evaluation of digital reference services in academic libraries in Namibia
University of Borås, Swedish School of Library and Information Science.
2014 (English)Independent thesis Advanced level (degree of Master (Two Years))Student thesisAlternative title
Evaluation of digital reference services in academic libraries in Namibia (English)
Abstract [en]

Launching of digital reference services by academic libraries is on the increase. Libraries are exploring new ways of expanding their services by interacting with users and responding to user inquiries via the Internet, especially students enrolled on the distance mode of studying. The purpose of this study was to evaluate digital reference services at the Polytechnic of Namibia library and the University of Namibia library. Two aspects were evaluated, namely, ‘Resources’ and ‘elements of the general digital reference model’. This study was a summative evaluation study in which semi-structured interviews and observations were used to collect data. The research findings showed that these libraries used the general digital reference model in providing responses to the library users. The study established that the two libraries did not follow the IFLA and RUSA standards of staffing and training of librarians working with digital reference services. The study further found that a lack of ability to fully demonstrate to users how to access various library services was one of the major problems that the librarians experienced.

Place, publisher, year, edition, pages
University of Borås/Swedish School of Library and Information Science (SSLIS) , 2014.
Series
Masteruppsats ; 2014:7
Keywords [en]
digital reference services, reference services evaluation, service evaluation, Namibia
National Category
Social Sciences
Identifiers
URN: urn:nbn:se:hb:diva-17833Local ID: 2320/13843OAI: oai:DiVA.org:hb-17833DiVA, id: diva2:1309746
Note
Program: Masterprogram: Biblioteks- och informationsvetenskap, Digitala bibliotek och informationstjänsterAvailable from: 2019-04-30 Created: 2019-04-30

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf