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Patients' expectations and experiences of being involved in one's own care at the Emergency Department: A qualitative interview study
University of Borås, Faculty of Caring Science, Work Life and Social Welfare.
2018 (English)Independent thesis Advanced level (degree of Master (Two Years)), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

Aims and objectives. To investigate the patients' experiences of being involved in one's own care at the Emergency Department (ED).

Background. Previous research showed that patients' experience involvement during care visits, increased their trust in care, gave sense of control, and promoted their independence.

Design. The design was qualitative with inductive approach.

Methods. Using convenience sample, semi structured interviews were conducted on 16 patients at the ED.

Results. The study identified four categories: "Attention and miss attention", "Communication and understanding", "Participation in care is varying" and "Inefficient and inaccessible". The results show that patients expected to be treated with respected and an open dialogue about one's own care. To have a sense of control reflected the patients' experiences of participation.

Conclusions. Based on the results of the study, the author found that factors such as dialogue, information, attention and participation, affected the patient's involvement during the ED visit. Experience of involvement and control was linked to the patient’s experience of care, and the patient as an individual.

Relevance to clinical practice. Healthcare providers' awareness about the importance of paying attention to the patient as an individual, and the need for clear continuous communication could make the patient more involved in one care. 

Place, publisher, year, edition, pages
2018.
Keywords [en]
communication, emergency department, involvement, participation, patient, patient experience
National Category
Nursing
Identifiers
URN: urn:nbn:se:hb:diva-15210OAI: oai:DiVA.org:hb-15210DiVA, id: diva2:1255567
Subject / course
Vårdvetenskap med inriktning mot vårdande i högteknologisk och prehospital miljö
Examiners
Available from: 2018-11-16 Created: 2018-10-12 Last updated: 2018-11-16Bibliographically approved

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Citation style
  • apa
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  • de-DE
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  • nn-NB
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  • Other locale
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