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Registered Nurses' and nurse assistants' responses to older persons' expressions of emotional needs in home care.
Mälardalen University.
Mälardalen University.
University College of Southeast Norway.
Uppsala University.
Show others and affiliations
2017 (English)In: Journal of Advanced Nursing, ISSN 0309-2402, E-ISSN 1365-2648, Vol. 73, no 12, p. 2923-2932Article in journal (Refereed) Published
Abstract [en]

AIM: This study aims to explore nurse assistants' and Registered Nurses' responses to older persons' expressions of emotional needs during home care visits.

BACKGROUND: Communication is a central aspect of care. Older persons might express different emotions and needs during home care visits and such expressions can be challenging to respond to. Little is known about communication in home care or nursing staff responses to older persons' expressed emotional needs.

DESIGN: Descriptive, cross-sectional design on nursing staff responses to older persons' negative emotions in home care.

METHODS: Collected data consisted of audio recordings of home care visits between older persons and nursing staff. Data were collected between August 2014-November 2015. The nursing staff responses to older persons' negative emotions in the communication were analysed with the Verona Coding Definitions of Emotional Sequences (VR-CoDES).

RESULTS: The nursing staff most often give non-explicit responses, providing space for further disclosure of older persons' expressed negative emotions. Such responses were more frequent if the nursing staff had elicited the older persons' expressions of a negative emotion than if such expressions were elicited by the older persons themselves. Most frequent types of responses were backchannel, active invitation or information advice.

CONCLUSION: The nursing staff responses were mainly non-explicit responses providing space for older persons to tell more about their experiences. Such responses can be discussed in terms of person-centred communication and is important for the comfort of emotional concerns.

Place, publisher, year, edition, pages
2017. Vol. 73, no 12, p. 2923-2932
Keywords [en]
VR-CoDES, communication, emotions, home care, nursing, nursing staff, older persons, person-centred, responses
National Category
Nursing
Research subject
Människan i vården
Identifiers
URN: urn:nbn:se:hb:diva-13415DOI: 10.1111/jan.13356ISI: 000418365200014PubMedID: 28586520Scopus ID: 2-s2.0-85021736037OAI: oai:DiVA.org:hb-13415DiVA, id: diva2:1173452
Projects
Personcentrerad kommunikation med äldre vårdtagareAvailable from: 2018-01-12 Created: 2018-01-12 Last updated: 2018-01-12Bibliographically approved

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Sundler, Annelie Johansson

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Citation style
  • apa
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