Introduction. How refugees learn to reshape their fractured information landscape and re-establish ways of knowing to support their resettlement into a host society is explored. Of particular interest is how refugees access, use and share information to support information needs which emerge during the resettlement process.

Method. Face-to-face interviews were conducted in the language selected by the participant. Photo-voice technique was also employed and culminated in a focus group in which participants discussed the photos. The first phase of the qualitative analysis is reported in this paper.

Analysis. Data from interviews, focus groups and images captured by photo-voice technique were coded thematically, focusing on the similarities and differences in perspective.

Results.In the resettlement process refugees strive to regain a sense of place. Information is a critical resource for resettlement, but access to information and trust in that information pose challenges in moving from the liminal zone of marginality towards social integration. The digital environment threads through refugees’ information experiences and represents a significant social ground.

Conclusions. Findings from the first phase of this study have provided us with new concepts and ways of describing the impacts of resettlement from an information perspective. It also affords an opportunity to consider how information resilience is shaped and emerges.