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Ett ljus i mörkret: En fallstudie om socialsekreterares arbetsvillkor
University of Borås, Faculty of Caring Science, Work Life and Social Welfare.
University of Borås, Faculty of Caring Science, Work Life and Social Welfare.
2017 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
A light in the dark : A case study on social workers’ working conditions (English)
Abstract [sv]

Vår studies syfte var att undersöka socialsekreterarnas arbetssituation. För att göra det valde vi att utföra en fallstudie på Familj- och individenheten i en kommun i Västra Götaland. Vi ville granska socialsekreterarnas ställning till sin arbetssituation och psykosociala arbetsmiljö. Tidigare forskning pekar på att personalorienteringen i organisationen är en bristande orsak till varför socialsekreterarna mår sämre på sin arbetsplats och att de inte känner sig omhändertagna av sin chef.

Vi valde att göra en kvalitativ undersökning och intervjuade således sju socialsekreterare, en familjerättssekreterare och en enhetschef enligt en semistrukturerad intervjuguide. Det resultat som framgick från intervjuerna var att socialsekreterarna ansåg att deras arbetssituation, i motsats till tidigare forskning, var bra och välfungerande i såväl personalorientering som ur hälsoaspekt. Respondenterna var även positiva till chefens ledarskap och menade att kommunikationen dem emellan var god. De upplevde även bra stöd från chefen i svårare situationer och hade inga problem med att fråga om hjälp. Vidare tyckte dock socialsekreterarna att det fanns vissa brister i hot och våld-arbetet, såsom avsaknaden av utbildning och handledning. De instämde även med varandra kring frågan om socionomutbildning och att det kanske vore viktigt att lyfta fram förslaget om mentorskap samt att införa psykologiska tester inom socionomutbildningen likt dem som är i polisens kriterier.

Abstract [en]

The aim of our study was to investigate social workers’ working situation. To do so, we chose to conduct a case study at a Family and individual unit in a municipality in Västra Götaland. We wanted to examine the social workers’ attitude towards their labour conditions and their psychosocial work environment. Previous research suggests that the lack of staff orientation in the organization is the reason why social workers feel worse in their workplace and an another reason is also that they do not feel cared for by their employer and leader. We chose to do a qualitative study and we therefore interviewed seven social workers, one family secretary and a head of unit, according to a semi-structured interview guide. The results that emerged from the interviews were that the social workers felt that their work situation, in contrast to previous research, were good and well functioning in both staff orientation and from a health perspective. The respondents were also positive about the manager's leadership and believed that the communication between them was good. They also experienced good support from the manager in difficult situations and had no problem with asking for help. Furthermore, however, the social workers considerd that there were certain deficiencies in the threats and violence-work, such as the lack of training and supervision. They also agreed with each other on the issue of the social work education and that it might be important to highlight the proposal of mentoring and to introduce psychological tests in the social worker education like the tests in the polices’ criteria.

Place, publisher, year, edition, pages
2017.
Keywords [en]
coping, stress, social workers, work environment, leadership, cooperation, staff orientation
Keywords [sv]
coping, stress, socialsekreterare, arbetsmiljö, ledarskap, samverkan, personalomsättning
National Category
Public Administration Studies
Identifiers
URN: urn:nbn:se:hb:diva-13057OAI: oai:DiVA.org:hb-13057DiVA, id: diva2:1163011
Subject / course
Offentlig förvaltning
Supervisors
Examiners
Available from: 2018-08-16 Created: 2017-12-05 Last updated: 2018-08-16Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
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  • modern-language-association-8th-edition
  • vancouver
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