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Trust in the early chain of healthcare: lifeworld hermeneutics from the patient's perspective
University of Borås, Faculty of Caring Science, Work Life and Social Welfare. (prehospen)
University of Borås, Faculty of Caring Science, Work Life and Social Welfare.
Jönköpings universitet.
University of Borås, Faculty of Caring Science, Work Life and Social Welfare. (PreHospen)ORCID iD: 0000-0003-4139-6235
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2017 (English)In: International Journal of Qualitative Studies on Health and Well-being, ISSN 1748-2623, E-ISSN 1748-2631, Vol. 12, no 1Article in journal, Editorial material (Refereed) Published
Sustainable development
The content falls within the scope of Sustainable Development
Abstract [en]

Purpose: Patients must be able to feel as much trust for caregivers and the healthcare system at the healthcare centre as at the emergency department. The aim of this study is to explain and understand the phenomenon of trust in the early chain of healthcare, when a patient has called an ambulance for non-urgent condition and been referred to the healthcare centre.

Method: A lifeworld hermeneutic approach from the perspective of caring science was used. Ten patient participated: seven female and three male. The setting is the early chain of healthcare in south-wetern Sweden.

Results: The findings show that the phenomenon of trust does not automatically involve medical care. However, attention to the patient's lifeworld in a professional caring relationship enables the patient to trust the caregiver and the healthcare environment. It is clear that the "voice of lifeworld" enables the patient to feel trust.

Conclusion: Trust in the early chain of healthcare entails caregivers' ability to play attention to both medical and existentioal issues in compliance with the patient's information and questions. Thus, the patient must be invited to participate in assessment and decisions concerning his or her own healthcare, in a credible manner and using everyday language.

Place, publisher, year, edition, pages
2017. Vol. 12, no 1
Keywords [en]
Ambulance, healthcare centre, healthcare level, caring relationship, caring science, trust, lifeworld hermeneutics
National Category
Health Sciences
Research subject
Människan i vården
Identifiers
URN: urn:nbn:se:hb:diva-12721DOI: 10.1080/17482631.2017.1356674ISI: 000407339700001Scopus ID: 2-s2.0-85027691945OAI: oai:DiVA.org:hb-12721DiVA, id: diva2:1144267
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Länsförsäkringar ABAvailable from: 2017-09-26 Created: 2017-09-26 Last updated: 2017-10-04Bibliographically approved

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Norberg Boysen, GabriellaNyström, MariaHerlitz, JohanWireklint Sundström, Birgitta

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