Ändra sökning
RefereraExporteraLänk till posten
Permanent länk

Direktlänk
Referera
Referensformat
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Annat format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annat språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf
To recommend the local primary health-care centre or not: What importance do patients attach to initial contact quality, staff continuity and responsive staff encounters?
Högskolan i Borås, Akademin för vård, arbetsliv och välfärd.
2015 (Engelska)Ingår i: International Journal for Quality in Health Care, ISSN 1353-4505, Vol. 27, nr 3, s. 196-200Artikel i tidskrift (Övrigt vetenskapligt) Published
Resurstyp
Text
Abstract [en]

Objective: This study aims to examine the circumstances associated with patients’ tendencies to recommend a primary care centre, based on four hypotheses, the initial contact’s quality, care relationship continuity, treatment encounter responsiveness and whether the significance of encounter responsiveness differs depending on whether the patient has been seeing a nurse or physician. Design: The study is based on the patient’ self-reported responses, retrieved from the Swedish National Patient Survey. The design is cross-sectional, and data were analysed using a binary logistic regression. Setting: Data were collected from three primary healthcare centres in the region of Västra Götaland, Sweden. Participants: A total of 362 patients (62% females) having visited any of three publicly run healthcare centres in September 2010 constitute the analytical sample. Participants were fairly evenly distributed across all age groups. Main Outcome Measures: Recommendation was captured by patients’ binary responses to the question: Would you recommend the visited primary healthcare centre? Results: The hypotheses involving initial contact quality, care relationship continuity and treatment encounter responsiveness were supported by the analyses. The latter was strongly associated with patient tendency to recommend the primary healthcare centre. However, the profession (nurse or physician) involved in the treatment encounter made no difference for the predictive significance of encounter responsiveness for a patient’s tendency to recommend the healthcare centre. Conclusions: Striving for stable and responsive patient/staff relationships and an open approach towards patients are potentially successful strategies for primary healthcare centres seeking to attract new patients and maintain current ones. (PsycINFO Database Record (c) 2015 APA, all rights reserved)(journal abstract)

Ort, förlag, år, upplaga, sidor
2015. Vol. 27, nr 3, s. 196-200
Nyckelord [en]
surveys, general methodology, primary care/general practice, setting of care, Human, Male, Female, Childhood (birth-12 yrs), Neonatal (birth-1 mo), Infancy (2-23 mo), Preschool Age (2-5 yrs), School Age (6-12 yrs), Adolescence (13-17 yrs), Adulthood (18 yrs & older), Young Adulthood (18-29 yrs), Thirties (30-39 yrs), Middle Age (40-64 yrs), Aged (65 yrs & older), Swedish National Patient Survey, Empirical Study, Quantitative Study, Medical Patients, Nurses, Client Attitudes, Quality of Services, Quality of Care, Physicians, Primary Health Care, Health Care Delivery, article, Sweden, 3370:Health & Mental Health Services
Nationell ämneskategori
Hälso- och sjukvårdsorganisation, hälsopolitik och hälsoekonomi
Forskningsämne
Människan i vården
Identifikatorer
URN: urn:nbn:se:hb:diva-3969DOI: 10.1093/intqhc/mzv017OAI: oai:DiVA.org:hb-3969DiVA, id: diva2:878733
Anmärkning

World Medical Association. Declaration of Helsinki. The Center for Research Ethics & Bioethics. http://www.codex.uu.se/en/index.shtml (31 August 2014, date last accessed).

Tillgänglig från: 2015-12-09 Skapad: 2015-12-09 Senast uppdaterad: 2018-04-28Bibliografiskt granskad

Open Access i DiVA

Fulltext saknas i DiVA

Övriga länkar

Förlagets fulltext

Personposter BETA

Jutengren, Göran

Sök vidare i DiVA

Av författaren/redaktören
Jutengren, Göran
Av organisationen
Akademin för vård, arbetsliv och välfärd
Hälso- och sjukvårdsorganisation, hälsopolitik och hälsoekonomi

Sök vidare utanför DiVA

GoogleGoogle Scholar

doi
urn-nbn

Altmetricpoäng

doi
urn-nbn
Totalt: 1074 träffar
RefereraExporteraLänk till posten
Permanent länk

Direktlänk
Referera
Referensformat
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Annat format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annat språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf