Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • harvard-cite-them-right
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
From Routine to Automation: How RPA Advances Administrative Practices in Swedish Universities
Stockholm University, 16425, Kista, Sweden.ORCID iD: 0000-0003-2623-2216
Stockholm University, 16425, Kista, Sweden.ORCID iD: 0000-0001-8477-887X
University of Borås, Faculty of Librarianship, Information, Education and IT. (Innovation Lab)ORCID iD: 0000-0002-2922-2286
2024 (English)In: International Conference on Electronic Government and the Information Systems Perspective (EGOVIS) 2024,, 2024, p. 73-87Conference paper, Published paper (Refereed)
Abstract [en]

This study investigates the impact of Robotic Process Automation (RPA) on the development of routine capabilities and practice changes within public organizations. Drawing on the theoretical lens of technology as routine capability, we conducted case studies at two Swedish public universities. Our findings reveal that the implementation of RPA, conceptualized as a routine capability, fostered the emergence of automation practices within these institutions despite their differing implementation experiences. We identified practice changes across four key dimensions: design, execution, diffusion, and shift. This paper contributes to the existing body of knowledge on RPA by offering detailed empirical insights into how it has advanced practices, induced organizational changes, and identified challenges that require further exploration. This research offers practical implications for public organizations managing RPA-triggered organizational transformations towards automation. 

Place, publisher, year, edition, pages
2024. p. 73-87
Keywords [en]
Robotic Process Automation, Technology as Routine Capability, Automation Practice, Case Studies, Swedish Public Universities
National Category
Information Systems, Social aspects
Research subject
Business and IT
Identifiers
URN: urn:nbn:se:hb:diva-32587DOI: 10.1007/978-3-031-68211-7_7ISI: 001308540600007Scopus ID: 2-s2.0-85202202984OAI: oai:DiVA.org:hb-32587DiVA, id: diva2:1899766
Conference
The 13th International Conference on Electronic Government and the Information Systems Perspective (EGOVIS 2024), Naples, Italy, 26-28 August, 2024.
Available from: 2024-09-20 Created: 2024-09-20 Last updated: 2024-11-25Bibliographically approved

Open Access in DiVA

No full text in DiVA

Other links

Publisher's full textScopus

Authority records

Juell-Skielse, Gustaf

Search in DiVA

By author/editor
Güner, Evrim OyaHan, ShengnanJuell-Skielse, Gustaf
By organisation
Faculty of Librarianship, Information, Education and IT
Information Systems, Social aspects

Search outside of DiVA

GoogleGoogle Scholar

doi
urn-nbn

Altmetric score

doi
urn-nbn
Total: 35 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • harvard-cite-them-right
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf