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‘Sometimes you need an eye-opener’: A qualitative study on nursing assistants' experiences of developing communication skills through an educational intervention on person-centred communication
University of Borås, Faculty of Caring Science, Work Life and Social Welfare. Faculty of Caring Science, Work Life and Social Welfare University of Borås Borås Sweden.ORCID iD: 000-0002-8379-7910
University of Borås, Faculty of Caring Science, Work Life and Social Welfare. Faculty of Caring Science, Work Life and Social Welfare University of Borås Borås Sweden;PreHospen Centre for Prehospital Research University of Borås Borås Sweden. (PreHospen)ORCID iD: 0000-0003-0279-8987
University of Borås, Faculty of Caring Science, Work Life and Social Welfare. Faculty of Caring Science, Work Life and Social Welfare University of Borås Borås Sweden.ORCID iD: 0000-0002-9194-3244
University of Borås, Faculty of Caring Science, Work Life and Social Welfare. Faculty of Caring Science, Work Life and Social Welfare University of Borås Borås Sweden;Närhälsan Fristad Primary Health Care Center Borås Sweden.
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2023 (English)In: Nursing Open, E-ISSN 2054-1058Article in journal (Refereed) Epub ahead of print
Abstract [en]

Aim

To explore nursing assistants' (NAs') experiences of developing communication skills while participating in an educational intervention on person-centred communication.

Design

A descriptive qualitative study was conducted.

Methods

Data were collected from interviews and written assignments before, during and after an educational intervention on person-centred communication targeting NAs in home care services. The data were analysed using a phenomenological approach. A total of 25 NAs participated in the study.

Results

The findings describe NAs' experiences concerning the communication skills needed for building relationships with older persons and handling emotionally challenging situations. The educational intervention increased their knowledge and awareness of the importance of communication skills and how such skills are developed and refined.

Place, publisher, year, edition, pages
John Wiley & Sons, 2023.
National Category
Nursing
Research subject
The Human Perspective in Care
Identifiers
URN: urn:nbn:se:hb:diva-29599DOI: 10.1002/nop2.1702ISI: 000945982700001Scopus ID: 2-s2.0-85150459308OAI: oai:DiVA.org:hb-29599DiVA, id: diva2:1748556
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University of BoråsAvailable from: 2023-04-03 Created: 2023-04-03 Last updated: 2024-02-01

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Gustafsson, TanjaMaurin Söderholm, HannaSundler, Annelie JohanssonKarlsson, PernillaLindberg, Elisabeth

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