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Registered nurse–patient communication research: An integrative review for future directions in nursing research
School of Health, Care and Social Welfare Mälardalen University Västerås Sweden.ORCID iD: 0000-0002-5685-8669
School of Health, Care and Social Welfare Mälardalen University Västerås Sweden;Department of Public Health and Caring Sciences Uppsala University Uppsala Sweden.ORCID iD: 0000-0002-4302-5529
School of Health, Care and Social Welfare Mälardalen University Västerås Sweden.
University of Borås, Faculty of Caring Science, Work Life and Social Welfare. Nivel (Netherlands Institute for Health Services Research) Utrecht the Netherlands;Department of Primary and Community Care, Radboud Institute for Health Sciences Radboud University Medical Center Nijmegen the Netherlands;Faculty of Caring Science, Work Life and Social Welfare University of Borås Borås Sweden.ORCID iD: 0000-0002-1651-7544
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2023 (English)In: Journal of Advanced Nursing, ISSN 0309-2402, E-ISSN 1365-2648, Vol. 79, no 2, p. 539-562Article, review/survey (Refereed) Published
Abstract [en]

Aim

To explore communication research in nursing by investigating the theoretical approaches, methods, content and perspectives in research on real-time registered nurse (RN)–patient communication.

Design

An integrative review of real-time communication between RNs and patients.

Data Sources

Empirical research papers were searched in PubMed, CINAHL Plus and Medline. The results from the database searches were supplemented with results from manual searches in reference lists.

Review Methods

A total of 1369 articles published between January 1996 and December 2021 were screened, which resulted in the inclusion of 52 articles.

Results

The integration of various theories, such as nursing or communication theories, is weak in most of the included studies. RN–patient communication appears to influence relationship building. Even when nurses strive to meet patients' needs, they often focus primarily on nursing routines and physical care. The topic of the communication varies depending on the situation and different communication styles are used. When a patient-centred approach is adopted, the interpersonal communication becomes quite symmetrical, with complementary roles of nurses and patients. Within a more asymmetric communication context, nurses dominate communication, choose topics and function as instructors. How the nurses communicated subsequently influenced the patients' communication styles and strategies.

Conclusion

Communication is multifaceted, contains different strategies and is important for building trust and facilitating patient-centred care. The importance of RNs' communication for interaction and relationship-building seems to be well established within research, but few studies focused on patients' communication with RNs.

Impact

This integrative review gives an overview of the width and depth of observational studies on RN–patient communication research. The variety of studies indicates that this area is a less well-grounded field of research. Future research is warranted to support nurses in their communication, especially regarding the exploration of patients' communication and desired communication skills in nurse–patient interactions.

Patient or Public Contribution

No patient or public contribution was included in this integrative review.

 

Place, publisher, year, edition, pages
2023. Vol. 79, no 2, p. 539-562
National Category
Nursing
Research subject
The Human Perspective in Care
Identifiers
URN: urn:nbn:se:hb:diva-29165DOI: 10.1111/jan.15548ISI: 000899674900001Scopus ID: 2-s2.0-851442561812-s2.0-85144256181OAI: oai:DiVA.org:hb-29165DiVA, id: diva2:1722749
Available from: 2022-12-30 Created: 2022-12-30 Last updated: 2024-01-16Bibliographically approved

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van Dulmen, SandraSundler, Annelie Johansson

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