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Adoption of Robotic Process Automation in the Public Sector: A Survey Study in Sweden
Högskolan i Borås, Akademin för bibliotek, information, pedagogik och IT. (InnovationLab)ORCID-id: 0000-0002-2922-2286
Stockholm University, 164 07, Kista, Sweden.
Stockholm University, 164 07, Kista, Sweden.
2022 (engelsk)Inngår i: International Conference on Electronic Government, Springer Science and Business Media Deutschland GmbH , 2022, s. 336-352Konferansepaper, Publicerat paper (Fagfellevurdert)
Abstract [en]

The public sector has increased its use of robotic process automation (RPA) in administration, decision making and citizen services. Available studies mostly focused on the specific cases of using RPA in public organizations. Thus, we lack the helicopter view of the adoption of RPA in a country. In this paper, we present the results of a national survey of RPA adoption in the public sector in Sweden. The results show that the awareness of RPA is high in the Swedish public sector although the level of adoption is still modest. Also, there are notable differences in the level of adoption between central and local government. The study goes beyond the limitations of case studies, and contribute new knowledge of RRA adoption, benefits, routine capability and governance on a national level. The knowledge and insights can serve as a reference for other countries and public administrative models. 

sted, utgiver, år, opplag, sider
Springer Science and Business Media Deutschland GmbH , 2022. s. 336-352
Emneord [en]
Benefit, Information technology adoption, Public sector, Robotic process automation, Routine capability, Survey, Behavioral research, Decision making, Process control, Public administration, Robotics, Citizen's services, Decisions makings, National surveys, Process automation, Public organizations, Surveys
HSV kategori
Forskningsprogram
Biblioteks- och informationsvetenskap
Identifikatorer
URN: urn:nbn:se:hb:diva-28744DOI: 10.1007/978-3-031-15086-9_22ISI: 000874748500022Scopus ID: 2-s2.0-85137974601ISBN: 9783031150852 (tryckt)OAI: oai:DiVA.org:hb-28744DiVA, id: diva2:1703828
Konferanse
Electronic Government: 21st IFIP WG 8.5 International Conference, EGOV 2022, Linköping, Sweden, September 6–8, 2022.
Tilgjengelig fra: 2022-10-14 Laget: 2022-10-14 Sist oppdatert: 2023-11-27bibliografisk kontrollert

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