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How sociotechnical imaginaries shape consumers’ experiences of and responses to commercial data collection practices
University of Borås, Faculty of Textiles, Engineering and Business. Gothenburg Research Institute, GRI, Centre for Consumer Research, CCR, University of Gothenburg, Gothenburg, Sweden.
University of Borås, Faculty of Textiles, Engineering and Business.ORCID iD: 0000-0001-6687-274x
2022 (English)In: Consumption, markets & culture, ISSN 1025-3866, E-ISSN 1477-223X, p. 1-23Article in journal (Refereed) Epub ahead of print
Abstract [en]

How is the ongoing “datafication” in society experienced by consumers? Critical discussions regarding the impact of datafication on consumers seldom study consumers’ actual experiences. Conversely, the studies that do exist of consumers and their experiences of datafication tend to take an individualistic approach, arguing that how consumers experience and respond to the ongoing datafication is the result of their individual psychological make-up or the result of processes of cost–benefit calculations. Against that background, this article will instead show that the ways in which consumers experience and respond to datafication is linked to a number of broader sociotechnical imaginaries. Based on in-depth user interviews and drawing on previous work on sociotechnical imaginaries, this article develops an analysis of consumers’ multiple imaginaries of data collection practices. Findings show that how consumers approach data collection operations is shaped by sociotechnical imaginaries that were both individually and collectively performed by consumers interacting with and using data-collecting devices. 

Place, publisher, year, edition, pages
Taylor & Francis, 2022. p. 1-23
Keywords [en]
Digital data, dataveillance, imaginaries, datafication, personalization
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hb:diva-28671DOI: 10.1080/10253866.2022.2124977ISI: 000855818500001Scopus ID: 2-s2.0-85138775116OAI: oai:DiVA.org:hb-28671DiVA, id: diva2:1699471
Funder
Broman Foundation for Research and Entrepreneurship
Note

Forskningsfinansiär: Sparbanksstiftelsen Sjuhärad

Available from: 2022-09-28 Created: 2022-09-28 Last updated: 2022-11-04Bibliographically approved

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Sörum, NiklasFuentes, Christian

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