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Nurse assistants´ perceptions of developing person-centred communication
University of Borås, Faculty of Caring Science, Work Life and Social Welfare.ORCID iD: 000-0002-8379-7910
University of Borås, Faculty of Caring Science, Work Life and Social Welfare.
University of Borås, Faculty of Caring Science, Work Life and Social Welfare.
University of Borås, Faculty of Caring Science, Work Life and Social Welfare.ORCID iD: 0000-0002-9194-3244
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2021 (English)Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]

Background: Communication is important for nurse assistants (NAs) when caring for older persons. There is limited research about how to improve the communication competence of NAs in home care. The aim was to describe NAs perception on learning in relation to an educational intervention on person-centred communication.

Methods: A qualitative descriptive study was conducted. Data consisted of four group interviews, five individual in-depth interviews and written reflection assignments from participants gathered during the web-based intervention. In total 23 NAs at two home care units participated. The data were analysed using a phenomenographic approach. This is a qualitative method for analysis developed from Nordic traditions of phenomenology. Phenomenography aims to describe individual perceptions of a certain phenomenon.

Preliminary findings points to the nurse assistants perceiving that the education supported their development of person-centred communication. They pointed out self-reflections as important for their learning as well as to get confirmation on what was already known. The NAs described that the intervention added to their knowledge and skills. Even though, there was more to learn and challenges that remained regarding communication in challenging situations such as caring for persons in end-of-life and supporting their relatives, caring for persons being aggressive or violent.

Preliminary implications of research: This study can provide knowledge on participants’ perspective on their learning process, which may be important to consider when conducting educational interventions in home care as well as other health care contexts.

Place, publisher, year, edition, pages
2021.
National Category
Nursing
Research subject
The Human Perspective in Care
Identifiers
URN: urn:nbn:se:hb:diva-27023OAI: oai:DiVA.org:hb-27023DiVA, id: diva2:1619658
Conference
International Conference on Communication in Healthcare (ICCH), online, 15-16 april 2021
Available from: 2021-12-13 Created: 2021-12-13 Last updated: 2021-12-13Bibliographically approved

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Gustafsson, TanjaLindberg, ElisabethKarlsson, PernillaSundler, Annelie JohanssonMaurin Söderholm, Hanna

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Gustafsson, TanjaLindberg, ElisabethKarlsson, PernillaSundler, Annelie JohanssonMaurin Söderholm, Hanna
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Faculty of Caring Science, Work Life and Social WelfareFaculty of Librarianship, Information, Education and IT
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CiteExportLink to record
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Citation style
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  • de-DE
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