Endre søk
RefereraExporteraLink to record
Permanent link

Direct link
Referera
Referensformat
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Annet format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annet språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf
Studenters användande och upplevelse av informationsdiskens tjänster. En användarundersökning vid ett universitetsbibliotek
Högskolan i Borås, Institutionen Biblioteks- och informationsvetenskap / Bibliotekshögskolan.
2004 (svensk)Independent thesis Advanced level (degree of Master (One Year))OppgaveAlternativ tittel
The students usage and experiences of the reference services. A user-survey at an academic library (engelsk)
Abstract [en]

The aim of this master thesis is to study the students usage and experiences of the reference services at the university library at Linköping University. The four questions that I seek answers to are: - What kind of help do the students most often ask for at the reference desk? - To what extent do the students use the reference services for their studies? - What are the students experiences of the help they receive at the reference desk? - What are the students experiences of the treatment they receive from the librarians at the reference desk? I have studied literature that describes reference work and evaluation of reference work. I have also studied Christian Grönroos theory of service quality. I have distributed questionnaires to students at Linköping University. 198 students from the three faculties, Filosofiska fakulteten, Tekniska Högskolan and Hälsouniversitetet have participated in this study. The study shows that the students at Hälsouniversitetet use the reference desk more often than the students at the other faculties. It also shows that what the students ask for the most is help to search information about a subject. Many of the students also ask for help to find the way in the library. The students at Hälsouniversitetet ask for help to learn how to search the different databases that are available in the library. More than 80% of the students say that they are always satisfied or often satisfied with the help and the treatment they receive at the reference desk.

sted, utgiver, år, opplag, sider
University College of Borås. Swedish School of Library and Information Science (SSLIS) , 2004.
Serie
Magisteruppsats i biblioteks- och informationsvetenskap vid Bibliotekshögskolan/Biblioteks- och informationsvetenskap, ISSN 1404-0891 ; 2004:85
Emneord [en]
library and information science
Emneord [sv]
biblioteks- och informationsvetenskap
HSV kategori
Identifikatorer
URN: urn:nbn:se:hb:diva-16718Lokal ID: 2320/1119OAI: oai:DiVA.org:hb-16718DiVA, id: diva2:1308606
Merknad
Uppsatsnivå: DTilgjengelig fra: 2019-04-30 Laget: 2019-04-30

Open Access i DiVA

fulltekst(217 kB)10 nedlastinger
Filinformasjon
Fil FULLTEXT01.pdfFilstørrelse 217 kBChecksum SHA-512
a588770bcf77741ada859c1405b955f1eab54d9e3de657df74a15e473dcb2799c08117af4acf263c63d129159fc56b3567fec8bcc68b02741fef240c9531e8ba
Type fulltextMimetype application/pdf

Av organisasjonen

Søk utenfor DiVA

GoogleGoogle Scholar
Totalt: 10 nedlastinger
Antall nedlastinger er summen av alle nedlastinger av alle fulltekster. Det kan for eksempel være tidligere versjoner som er ikke lenger tilgjengelige

urn-nbn

Altmetric

urn-nbn
Totalt: 7 treff
RefereraExporteraLink to record
Permanent link

Direct link
Referera
Referensformat
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Annet format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annet språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf