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Juell-Skielse, GustafORCID iD iconorcid.org/0000-0002-2922-2286
Alternative names
Publications (3 of 3) Show all publications
Juell-Skielse, G., Güner, E. O. & Han, S. (2022). Adoption of Robotic Process Automation in the Public Sector: A Survey Study in Sweden. In: International Conference on Electronic Government: . Paper presented at Electronic Government: 21st IFIP WG 8.5 International Conference, EGOV 2022, Linköping, Sweden, September 6–8, 2022. (pp. 336-352). Springer Science and Business Media Deutschland GmbH
Open this publication in new window or tab >>Adoption of Robotic Process Automation in the Public Sector: A Survey Study in Sweden
2022 (English)In: International Conference on Electronic Government, Springer Science and Business Media Deutschland GmbH , 2022, p. 336-352Conference paper, Published paper (Refereed)
Abstract [en]

The public sector has increased its use of robotic process automation (RPA) in administration, decision making and citizen services. Available studies mostly focused on the specific cases of using RPA in public organizations. Thus, we lack the helicopter view of the adoption of RPA in a country. In this paper, we present the results of a national survey of RPA adoption in the public sector in Sweden. The results show that the awareness of RPA is high in the Swedish public sector although the level of adoption is still modest. Also, there are notable differences in the level of adoption between central and local government. The study goes beyond the limitations of case studies, and contribute new knowledge of RRA adoption, benefits, routine capability and governance on a national level. The knowledge and insights can serve as a reference for other countries and public administrative models. 

Place, publisher, year, edition, pages
Springer Science and Business Media Deutschland GmbH, 2022
Keywords
Benefit, Information technology adoption, Public sector, Robotic process automation, Routine capability, Survey, Behavioral research, Decision making, Process control, Public administration, Robotics, Citizen's services, Decisions makings, National surveys, Process automation, Public organizations, Surveys
National Category
Information Studies Information Systems
Research subject
Library and Information Science
Identifiers
urn:nbn:se:hb:diva-28744 (URN)10.1007/978-3-031-15086-9_22 (DOI)000874748500022 ()2-s2.0-85137974601 (Scopus ID)9783031150852 (ISBN)
Conference
Electronic Government: 21st IFIP WG 8.5 International Conference, EGOV 2022, Linköping, Sweden, September 6–8, 2022.
Available from: 2022-10-14 Created: 2022-10-14 Last updated: 2023-11-27Bibliographically approved
Juell-Skielse, G. & Hjalmarsson Jordanius, A. (2022). Measuring the Effects of Using Digital Innovation Contests as Policy Tools: Towards an Assessment Instrument. In: ICEGOV '22: Proceedings of the 15th International Conference on Theory and Practice of Electronic Governance: . Paper presented at 15th International Conference on Theory and Practice of Electronic Governance, Guimarães, Portugal, 4 – 7 October 2022..
Open this publication in new window or tab >>Measuring the Effects of Using Digital Innovation Contests as Policy Tools: Towards an Assessment Instrument
2022 (English)In: ICEGOV '22: Proceedings of the 15th International Conference on Theory and Practice of Electronic Governance, 2022Conference paper, Oral presentation with published abstract (Other academic)
National Category
Computer Systems
Identifiers
urn:nbn:se:hb:diva-29300 (URN)10.1145/3560107.3560307 (DOI)2-s2.0-85142622563 (Scopus ID)
Conference
15th International Conference on Theory and Practice of Electronic Governance, Guimarães, Portugal, 4 – 7 October 2022.
Available from: 2023-01-17 Created: 2023-01-17 Last updated: 2024-02-01Bibliographically approved
Juell-Skielse, G., Lindgren, I. & Åkesson, M. (Eds.). (2022). Service Automation in the Public Sector: Concepts, Empirical Examples and Challenges (1ed.). Cham, Switzerland: Springer
Open this publication in new window or tab >>Service Automation in the Public Sector: Concepts, Empirical Examples and Challenges
2022 (English)Collection (editor) (Refereed)
Place, publisher, year, edition, pages
Cham, Switzerland: Springer, 2022. p. 230 Edition: 1
Series
Progress in IS, ISSN 2196-8705
Keywords
IT in Business, Public Administration, Artificial Intelligence, Computer Applications
National Category
Information Systems, Social aspects
Research subject
Business and IT
Identifiers
urn:nbn:se:hb:diva-27687 (URN)10.1007/978-3-030-92644-1 (DOI)978-3-030-92643-4 (ISBN)978-3-030-92644-1 (ISBN)
Available from: 2022-03-23 Created: 2022-03-23 Last updated: 2022-10-31Bibliographically approved
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Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0002-2922-2286

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