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Publications (10 of 44) Show all publications
Gadolin, C. & Eriksson, E. (2023). Barriers and enablers of coordination across healthcare system levels. Journal of Public Affairs
Open this publication in new window or tab >>Barriers and enablers of coordination across healthcare system levels
2023 (English)In: Journal of Public Affairs, E-ISSN 1479-1854Article in journal (Refereed) Published
Abstract [en]

Coordination across healthcare system levels is a global imperative to ensure efficient resource utilization and provide high-quality care. The substantial body of research on coordination in healthcare mainly concerns coordination across professional and organizational domains. Consequently, there is a dearth of empirical research aimed at delineating the determinants of coordination across healthcare system levels. This paper describes and analyses the barriers and enablers of healthcare coordination across national, regional, and local system levels in a populous Swedish region. Individual interviews and focus group discussions, encompassing a total of 63 individuals, were conducted with managers, administrators, and politicians. The findings of the paper underscore that the barriers identified were most often of a structural or institutional character, whereas the enablers of the studied cross-level coordination were mostly relational. Therefore, we propose that future research should aim to further delineate the prerequisites for personal relationships to emerge, as well as how they may act as enablers of coordination across healthcare system levels.

Keywords
healthcare
National Category
Health Care Service and Management, Health Policy and Services and Health Economy
Identifiers
urn:nbn:se:hb:diva-29870 (URN)10.1002/pa.2871 (DOI)001007246000001 ()2-s2.0-85161666584 (Scopus ID)
Available from: 2023-06-07 Created: 2023-06-07 Last updated: 2024-02-01Bibliographically approved
Eriksson, E., Williams, S. & Hellström, A. (2023). Dis/value in co-production, co-design and co-innovation for individuals, groups and society. Public Money & Management, 43(1), 17-25
Open this publication in new window or tab >>Dis/value in co-production, co-design and co-innovation for individuals, groups and society
2023 (English)In: Public Money & Management, ISSN 0954-0962, E-ISSN 1467-9302, Vol. 43, no 1, p. 17-25Article in journal (Refereed) Published
Abstract [en]

Citizens may seek to co-create value during interactions with the provider (co-production), by contributing with improvements of existing services (co-design), or by inventing new services impacting the overall service system (co-innovation). Three empirical cases from Sweden and the UK suggest that disvalue is as likely an outcome as value creation, and that both outcomes need to be recognized at three levels: for the individual citizens themselves, their peer groups, and the broader society. The article contributes to the literature by questioning the assumption that value is inevitably created by theorizing and providing empirical cases that recognize disvalue to be an equally likely outcome in attempts to create value.

National Category
Other Social Sciences
Identifiers
urn:nbn:se:hb:diva-28606 (URN)10.1080/09540962.2022.2108248 (DOI)000848863600001 ()2-s2.0-85137084953 (Scopus ID)
Funder
Forte, Swedish Research Council for Health, Working Life and Welfare, 2018-01196
Available from: 2022-09-14 Created: 2022-09-14 Last updated: 2024-01-18Bibliographically approved
Eriksson, E. & Hellström, A. (2023). From Co-production to Co-innovation: Civil Society Organizations as Prime Movers in the Welfare Ecosystem. In: : . Paper presented at International Research Society for Public Management (IRSPM).
Open this publication in new window or tab >>From Co-production to Co-innovation: Civil Society Organizations as Prime Movers in the Welfare Ecosystem
2023 (English)Conference paper, Oral presentation with published abstract (Refereed)
National Category
Public Administration Studies
Identifiers
urn:nbn:se:hb:diva-29875 (URN)
Conference
International Research Society for Public Management (IRSPM)
Projects
Kraftens hus: ett integrerande perspektiv på det civila samhällets organisationer (Centrum för Välfärdsstudier, CVS)
Available from: 2023-06-07 Created: 2023-06-07 Last updated: 2023-06-14Bibliographically approved
Eriksson, E. & Eriksson, E. M. (2023). The pitfalls of a popular concept: Co-production in times of individualization, marketization, and de-politicization. Scandinavian Journal of Public Administration, 27(3), 87-107
Open this publication in new window or tab >>The pitfalls of a popular concept: Co-production in times of individualization, marketization, and de-politicization
2023 (English)In: Scandinavian Journal of Public Administration, ISSN 2001-7405, Vol. 27, no 3, p. 87-107Article in journal (Refereed) Published
Abstract [en]

Co-production between public administrators and citizens has attracted renewed interest in recent years. Co-production is predominantly perceived as something desirable and is claimed to improve service efficiency and outcome and user satisfaction, at the same time as addressing democratic ideals. Drawing from interviews with public administrators and patients in a Swedish healthcare context, this paper seeks to nuance the often overly positive notion of co-production by understanding these micro-level practices as being embedded in a macro-level societal context. Theorizing the empirical material based on three features of contemporary society –individualization, marketization, and de-politicization –we argue that co-production risks placing a burden and responsibility on individual users and creating a (welfare)market in which better-off people are recruited and benefitted. In this sense, co-production may consolidate or reinforce inequalities. Through de-politicization, political issues may appear as value-free; however, as long as market-logics prevail, the welfare system and practices of co-production will, in some respects, be impotent to address crucial societal issues. Co-production as a collective practice targeting democratic standards is called for, rather than an efficiency focus, preferably by taking the recruitment of those in the greatest need seriously –scaffolded by a revitalized public service ethos of public administrators and their organizations.

Keywords
co-production, individualization, marketization, de-politicization, healthcare, Sweden
National Category
Public Administration Studies
Identifiers
urn:nbn:se:hb:diva-29871 (URN)10.58235/sjpa.v27i3.14155 (DOI)2-s2.0-85174072412 (Scopus ID)
Available from: 2023-06-07 Created: 2023-06-07 Last updated: 2024-02-01Bibliographically approved
Eriksson, E. & Andersson, T. (2023). The ‘service turn’ in a new public management context: a street-level bureaucrat perspective. Public Management Review, 1-25
Open this publication in new window or tab >>The ‘service turn’ in a new public management context: a street-level bureaucrat perspective
2023 (English)In: Public Management Review, ISSN 1471-9037, E-ISSN 1471-9045, p. 1-25Article in journal (Refereed) Published
Abstract [en]

It is increasingly argued that public management should build on a service logic instead of the prevailing manufacturing logic of New Public Management (NPM). Drawing from three cases in Swedish public healthcare, key features of a service logic such as value creation, co-production, and collaboration are prominent in formal documents and everyday talk. However, the 67 interviews in this study reveal that the service logic ideal is practically unreachable in a context impregnated by NPM. Instead, we suggest that street-level bureaucrats often need to address service logic expectations (public values, relationship-building, etc.) using an NPM logic (measurements, control, etc.). 

National Category
Public Administration Studies
Identifiers
urn:nbn:se:hb:diva-30242 (URN)10.1080/14719037.2023.2241051 (DOI)001039610600001 ()2-s2.0-85166770048 (Scopus ID)
Funder
Forte, Swedish Research Council for Health, Working Life and Welfare, 2018-01196
Available from: 2023-08-14 Created: 2023-08-14 Last updated: 2024-02-01Bibliographically approved
Gyllenhammar, D., Eriksson, E. & Löfgren, M. (2023). Value creation and destruction involving multiple public service organizations: A focus on frontline employees. Public Management Review
Open this publication in new window or tab >>Value creation and destruction involving multiple public service organizations: A focus on frontline employees
2023 (English)In: Public Management Review, ISSN 1471-9037, E-ISSN 1471-9045Article in journal (Refereed) Published
Abstract [en]

Using six focus groups with frontline employees within the Swedish sick-leave service, this article explores the co-creation/destruction of value. The article both adheres to and questions the public service logic by utilizing an empirical case in which frontline staff represents not one, but multiple, public service organizations. Moreover, as value creation/destruction is not restricted to one beneficiary, and several beneficiaries can be tied to one single service, the research builds upon this notion and distinguishes between four levels of value creation/destruction.

National Category
Public Administration Studies
Identifiers
urn:nbn:se:hb:diva-29876 (URN)10.1080/14719037.2023.2206398 (DOI)000975952100001 ()2-s2.0-85158082659 (Scopus ID)
Available from: 2023-06-07 Created: 2023-06-07 Last updated: 2024-02-01Bibliographically approved
Gyllenhammar, D., Eriksson, E. & Eriksson, H. (2022). Theory and practice of customer-related improvements: a systematic literature review. Total Quality Management and Business Excellence, 1-19
Open this publication in new window or tab >>Theory and practice of customer-related improvements: a systematic literature review
2022 (English)In: Total Quality Management and Business Excellence, ISSN 1478-3363, E-ISSN 1478-3371, p. 1-19Article in journal (Refereed) Published
Abstract [en]

Customers are vital to any organization and system, and must therefore be considered when seeking to improve. However, how to improve with regard to the customer, is not clear, and the knowledge is spread over several research fields, making it difficult for researchers and practitioners to comprehend. The purpose of this literature review is to show how customer-related improvements are described in the literature and how the research is performed. 666 articles were screened, resulting in 99 coded and analysed articles. The study concludes that there is a lack of understanding when it comes to the process of how to improve and that both practitioners and academics should focus more on the system level. It is also seen that by involving the customer in the improvement process, the improvement is more likely to succeed. The article concludes that there is a need for future research which are conceptual, longitudinal, and are addressing actual improvements, not just potential. From the practitioners’ point of view, the article is proposing an increased focus on customer-related improvements which address aspects concerning people, such as employee competence and work environment, and reward systems, rather than strategy and processes to improve the potential benefits.

Keywords
customer, improvement, literature review, system, management, theory, practice
National Category
Business Administration
Identifiers
urn:nbn:se:hb:diva-27622 (URN)10.1080/14783363.2022.2038558 (DOI)000759358700001 ()2-s2.0-85125562727 (Scopus ID)
Available from: 2022-03-11 Created: 2022-03-11 Last updated: 2024-02-01Bibliographically approved
Gadolin, C., Eriksson, E. & Alexandersson, P. (2021). Coordination of paediatric oncology care: An explorative Swedish case study. Journal of Integrated Care
Open this publication in new window or tab >>Coordination of paediatric oncology care: An explorative Swedish case study
2021 (English)In: Journal of Integrated CareArticle in journal (Refereed) Published
National Category
Health Care Service and Management, Health Policy and Services and Health Economy
Identifiers
urn:nbn:se:hb:diva-26388 (URN)10.1108/JICA-10-2020-0063 (DOI)000634158400001 ()2-s2.0-85102940083 (Scopus ID)
Available from: 2021-09-13 Created: 2021-09-13 Last updated: 2021-10-21Bibliographically approved
Eriksson, E. (2021). Co-production and inclusion: A public administrator perspective. International Public Management Journal
Open this publication in new window or tab >>Co-production and inclusion: A public administrator perspective
2021 (English)In: International Public Management Journal, ISSN 1096-7494, E-ISSN 1559-3169Article in journal (Refereed) Published
Abstract [en]

This article theorizes equality and inclusion in coproduction, from the perspective of public administrators. Coproduction may occur across the policy cycle and at the individual, group, and collective levels, and for reasons of both instrumentality (such as improved efficiency) and normativity (such as democracy). Participation of the disadvantaged in various modes of coproduction is essential if the solidarity principle (stipulating prioritization of those in greatest need) is to be taken seriously. However, their access may be hindered due to external exclusion (not having a place) and internal exclusion (not having a say). Whether inclusion of the disadvantaged is argued for in terms of sameness or difference, different reasons are addressed: justice (for the former) as well as additional perspectives and resources (for the latter). Policymakers and practitioners need to recognize that strategies of equality are likely to differ at various levels and modes of coproduction.

National Category
Public Administration Studies
Identifiers
urn:nbn:se:hb:diva-26385 (URN)10.1080/10967494.2021.1969486 (DOI)000690326300001 ()2-s2.0-85113648833 (Scopus ID)
Funder
Forte, Swedish Research Council for Health, Working Life and Welfare
Available from: 2021-09-13 Created: 2021-09-13 Last updated: 2021-10-21Bibliographically approved
Saif, K., Mamun, R., Eriksson, E., Yupeng, H. & Hirakawa, Y. (2021). Discrimination in healthcare services among elderly: A systematic review. Psychogeriatrics
Open this publication in new window or tab >>Discrimination in healthcare services among elderly: A systematic review
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2021 (English)In: PsychogeriatricsArticle in journal (Refereed) Published
National Category
Health Care Service and Management, Health Policy and Services and Health Economy
Identifiers
urn:nbn:se:hb:diva-26386 (URN)
Available from: 2021-09-13 Created: 2021-09-13 Last updated: 2021-09-24Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0001-8831-9013

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