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Mansour, A. & Francke, H. (2017). Credibility assessments of everyday life information on Facebook: a sociocultural investigation of a group of mothers. Information research, 22(2), Article ID paper750.
Open this publication in new window or tab >>Credibility assessments of everyday life information on Facebook: a sociocultural investigation of a group of mothers
2017 (English)In: Information research, ISSN 1368-1613, E-ISSN 1368-1613, Vol. 22, no 2, article id paper750Article in journal (Refereed) Published
Abstract [en]

Introduction. The article explores whether members of a Facebook group view the group as a source of credible information and how they evaluate the credibility of information provided in the group. Method. The data for this study were collected using semi-structured interviews with 19 members of a closed Facebook group for mothers. Analysis. The constant comparison technique was used to analyse the interview transcripts which were interpreted from a sociocultural perspective using the concepts of cultural tools and cognitive authority. Results. The findings show that although the participants used the Facebook group to seek information, they did not consider it a credible source of information. The study contributes the insight that assessments depended on the domain of the information and that participants distinguished between information offered in a professional or a personal capacity. A number of cultural tools were employed to negotiate credibility assessments, including language use and writing style, expertise, life experience, educational background, and similar lifestyles, parenting values and worldviews. Conclusions. The Facebook group was characterised by a combination of familiar and unfamiliar others, of the sharing and seeking of information from different domains and of first- and second-hand knowledge. The participants employed various cultural tools to assess credibility in this mixture of knowledge domains and information sources.

social media, social networking sites, Facebook, mothers, credibility, credibility assessment, trust, information seeking, everyday life information, sociocultural theory, cognitive authority, computer mediated communication
National Category
Information Studies
Research subject
Library and Information Science
urn:nbn:se:hb:diva-12229 (URN)
Swedish Research Council, 349-2006-146
Available from: 2017-06-15 Created: 2017-06-15 Last updated: 2017-12-14Bibliographically approved

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