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Göbel, Hannes
Publications (10 of 38) Show all publications
Cronholm, S. & Göbel, H. (2018). Guidelines Supporting the Formulation of Design Principles. In: : . Paper presented at 29th Australasian Conference on Information Systems (ACIS), Sydney, December 3-5, 2018.
Open this publication in new window or tab >>Guidelines Supporting the Formulation of Design Principles
2018 (English)Conference paper, Published paper (Refereed)
Abstract [en]

Design principles represent design knowledge and constitute a prescriptive component that is included in design theory. In design science research, the formulation of generalised and intelligible design principles that can be reused in new contexts is regarded as an important outcome. Our study has revealed that existing design principles vary in terms of structure, content, and level of abstraction. This variation and inconsistency may obstruct the reusability of the design principles. The purpose of this study is to suggest support for the formulation of design principles. In order to enhance the support for the formulation of design principles, we have suggested three guidelines, which are based on analyses of theoretical statements, existing guidelines, and existing design principles. The guidelines are illustrated by using material from a design science research project.

Keywords
Design principles, design theory, guidelines, design science, design science research.
National Category
Information Systems
Research subject
Business and IT
Identifiers
urn:nbn:se:hb:diva-15431 (URN)
Conference
29th Australasian Conference on Information Systems (ACIS), Sydney, December 3-5, 2018
Funder
Knowledge Foundation
Available from: 2018-12-08 Created: 2018-12-08 Last updated: 2018-12-27Bibliographically approved
Göbel, H. (2017). A Design Theory for IT Systems Supporting Service Innovation. In: : . Paper presented at Doctoral consortium of the 28th Australasian Conference on Information Systems, Hobart, Australia, 3-6 December, 2017.
Open this publication in new window or tab >>A Design Theory for IT Systems Supporting Service Innovation
2017 (English)Conference paper, Oral presentation with published abstract (Refereed)
National Category
Information Systems
Identifiers
urn:nbn:se:hb:diva-12918 (URN)
Conference
Doctoral consortium of the 28th Australasian Conference on Information Systems, Hobart, Australia, 3-6 December, 2017
Available from: 2017-10-25 Created: 2017-10-25 Last updated: 2018-01-13Bibliographically approved
Cronholm, S., Göbel, H. & Rittgen, P. (2017). Challenges Concerning Data-Driven Innovation. In: : . Paper presented at The 28th Australasian Conference on Information Systems, Hobart Australia, December 4-6, 2017..
Open this publication in new window or tab >>Challenges Concerning Data-Driven Innovation
2017 (English)Conference paper, Published paper (Refereed)
Abstract [en]

Digital transformation is highly relevant to most organisations in the business and the government sectors. One important aspect of digital transformation is the capability to exploit data in order to develop new services. For a number of businesses, this capability has become an imperative to their survival in an ever more competitive market. Today, data exploitation is of vital importance for innovation and economic growth. However, there is a lack of consolidated knowledge about the challenges of managing processes for data-driven innovation. Therefore, the purpose of this study is to elaborate on challenges concerning data-driven innovation. We have used the Grounded Theory approach to identify such challenges which are: lack of a systematic process, problems with data access, distrust of data, lack of appropriate digital tools and insufficient competence. Our conclusions reveal that data is rarely used as a strategic resource in data-driven innovation and that there is a lack of data management.

Keywords
Data-driven innovation, service innovation, data exploitation, IT service management, data utilisation.
National Category
Information Systems
Research subject
Business and IT
Identifiers
urn:nbn:se:hb:diva-13292 (URN)
Conference
The 28th Australasian Conference on Information Systems, Hobart Australia, December 4-6, 2017.
Projects
Data-Driven Innovation
Funder
Knowledge Foundation
Available from: 2018-01-01 Created: 2018-01-01 Last updated: 2018-01-13Bibliographically approved
Leal, X., Göbel, H. & Morris, D. (2017). Designing user-centred and context appropriate strategies for university-industry interaction: Innovation Labs in Central Asia. In: : . Paper presented at International Conference for Entrepreneurship, Innovation and Regional Development, Thessaloniki Greece, August 31 - September 1, 2017.
Open this publication in new window or tab >>Designing user-centred and context appropriate strategies for university-industry interaction: Innovation Labs in Central Asia
2017 (English)Conference paper, Published paper (Refereed)
Abstract [en]

Successful cooperation by higher educational institutions (HEIs) in mutually beneficialsynergistic relationships with governments and business is a core driver of growth andinnovation in knowledge-based economies. Whereas, in most European Union (EU) countries,university-business interactions have been widely fostered in an array of diverse cooperationpatterns, structures and schemes, Central Asian (CA) countries are only just beginning tocreate strategies and structures that have a clear focus to promote sustainable economicinnovation. However, there are many obstacles on the path towards embedding an innovationstructure and culture in CA economies. The project on which this research is based introduced, developed and implemented “Innolabs” as sustainable, user-centred initiatives, built onexperience from the EU and elsewhere, to foster knowledge exchange and innovation. Theaim was to help CA HEIs link academic research and knowledge production with anentrepreneurial spirit, through adopting a greater interdisciplinary focus on social andorganizational practices and the needs of innovation end-users. In turn, this would foster moretargeted organizational development and a growing innovation culture in staff, students andthe local business environment. This paper assesses the process of design andimplementation of Innolabs as context-appropriate and user-centred instances.

National Category
Business Administration
Identifiers
urn:nbn:se:hb:diva-12920 (URN)
Conference
International Conference for Entrepreneurship, Innovation and Regional Development, Thessaloniki Greece, August 31 - September 1, 2017
Available from: 2017-10-25 Created: 2017-10-25 Last updated: 2017-12-13Bibliographically approved
Göbel, H. & Cronholm, S. (2017). Guidelines for Service-Dominant Logic: empirical experiences from IT Service Management. In: Gummesson, E., Mele, C., Polese, F. (Eds.) (2017), Service Dominant Logic, Network and Systems Theory and Service Science: Integrating three Perspectives for a New Service Agenda.: . Paper presented at 5th Naples Forum on Service, Naples Italy, 6-9 June, 2017.
Open this publication in new window or tab >>Guidelines for Service-Dominant Logic: empirical experiences from IT Service Management
2017 (English)In: Gummesson, E., Mele, C., Polese, F. (Eds.) (2017), Service Dominant Logic, Network and Systems Theory and Service Science: Integrating three Perspectives for a New Service Agenda., 2017Conference paper, Published paper (Refereed)
Abstract [en]

Purpose

No doubt, Service-Dominant (S-D) Logic has had considerable implications for research, practice, and society at large. The overall purpose of S-D Logic is to argue for the adoption of a service-oriented perspective and that service is the fundamental base for exchange. In order to establish a framework for a service-oriented perspective, 11 normative foundational premises have been suggested.

In the IT sector, a service-oriented perspective is encompassed in the widespread field of IT Service Management (ITSM). However, while ITSM practitioners have started to adopt a service-oriented perspective, and to a certain degree are becoming aware of the benefits of S-D Logic, the predominant market view still adheres to Goods-Dominant Logic. Consequently, we argue that the suggested foundational premises of S-D Logic lack embodiment in the context of ITSM. We argue that one reason is the lack of normative and prescriptive guidelines in S-D Logic. Thus, the purpose of this paper is to present normative and prescriptive S-D Logic guidelines for the ITSM context. The purpose of the guidelines is to support ITSM managers to adhere to S-D Logic in order to collaborate around service and new value propositions.

Design/Methodology/approach

In order to fulfil the purpose, researchers and practitioners have jointly applied the Action Design Research (ADR) methodology.

Findings

We present three empirically grounded normative and prescriptive guidelines, derived from three of the foundational premises and evaluated in an ITSM context. The findings show that the investigated foundational premises are valid within an ITSM context, and that they could be extended with normative and prescriptive guidelines.

Research limitations/implications

Although the study is conducted with actors existing in several service ecosystems, our study is limited to the context of ITSM.

Practical implications

The contribution supports ITSM practitioners to adhere to an S-D Logic perspective, and with a fully functional digital tool.

Originality/value

The paper provides prescriptive and normative knowledge by inscribing, applying and analysing FPs in real ITSM contexts, using a digital tool.

Key words: S-D Logic, ITSM, digital tools, service innovation

Paper type: Research paper

Keywords
S-D Logic, ITSM, digital tools, service innovation
National Category
Information Systems
Research subject
Business and IT
Identifiers
urn:nbn:se:hb:diva-12917 (URN)978-88-92667-57-0 (ISBN)
Conference
5th Naples Forum on Service, Naples Italy, 6-9 June, 2017
Projects
Innoserve, DDI
Available from: 2017-10-25 Created: 2017-10-25 Last updated: 2018-01-13Bibliographically approved
Cronholm, S., Karu, K., Göbel, H., Hearsum, P. & Hero, P. (2017). IT Service Management: The Alignment of ITIL® Practitioner Guidance with Service-Dominant Logic. In: : . Paper presented at The 28th Australasian Conference on Information Systems, Hobart Australia, December 4-6, 2017.
Open this publication in new window or tab >>IT Service Management: The Alignment of ITIL® Practitioner Guidance with Service-Dominant Logic
Show others...
2017 (English)Conference paper, Published paper (Refereed)
Abstract [en]

The application of a service-oriented perspective in the IT sector has become the paradigm, making managers highly aware of the importance of being service oriented and customer focused. In the IT sector, a service-oriented perspective is encompassed in the widespread field of IT Service Management (ITSM). However, while ITSM practitioners are, to a certain degree, becoming aware of the benefits of the contemporary Service-Dominant Logic perspective, the primary market view still adheres to Goods-Dominant Logic. The majority of IT organisations around the globe rely on the ITSM framework ITIL in order to adopt and adapt a service perspective. The purpose of this paper is to examine how the ITIL® Practitioner Guidance (the latest ITIL book) aligns with Service-Dominant Logic. The paper discusses findings in relation to four codes: Definition of service, The role of the service provider, Value and value propositions, and Co-creation.

Keywords
IT Service Management, ITIL, Service-Dominant Logic, service orientation, IT service, value co-creation
National Category
Information Systems
Research subject
Business and IT
Identifiers
urn:nbn:se:hb:diva-13293 (URN)
Conference
The 28th Australasian Conference on Information Systems, Hobart Australia, December 4-6, 2017
Funder
Knowledge Foundation
Available from: 2018-01-01 Created: 2018-01-01 Last updated: 2018-01-13Bibliographically approved
Leal, X. & Göbel, H. (2016). Barriers Hampering Exchange in the Knowledge Triangle. In: : . Paper presented at The 19th International Conference on quality and service sciences, Rome, September 21-23, 2016. Rom
Open this publication in new window or tab >>Barriers Hampering Exchange in the Knowledge Triangle
2016 (English)Conference paper, Published paper (Refereed)
Place, publisher, year, edition, pages
Rom: , 2016
Keywords
Knowledge Triangle, Innovation Labs, Service Innovation, Innovation Barriers, University Business Cooperation
National Category
Business Administration Information Systems, Social aspects
Research subject
Bussiness and IT
Identifiers
urn:nbn:se:hb:diva-11725 (URN)
Conference
The 19th International Conference on quality and service sciences, Rome, September 21-23, 2016
Available from: 2017-01-10 Created: 2017-01-10 Last updated: 2017-01-10Bibliographically approved
Göbel, H. (2016). Design Principles Enabling Digital Service Platform. In: : . Paper presented at Doctoral consortium of the 11th International Conference on Design Science Research in Information Systems and Technology, St. John's, May 24-25, 2016. St Johns
Open this publication in new window or tab >>Design Principles Enabling Digital Service Platform
2016 (English)Conference paper, Published paper (Refereed)
Place, publisher, year, edition, pages
St Johns: , 2016
Keywords
Design Principles, Service Innovation, Action Design Research, Service Platform · Service Dominant Logic, Open Innovation
National Category
Information Systems, Social aspects
Research subject
Bussiness and IT
Identifiers
urn:nbn:se:hb:diva-11723 (URN)
Conference
Doctoral consortium of the 11th International Conference on Design Science Research in Information Systems and Technology, St. John's, May 24-25, 2016
Available from: 2017-01-10 Created: 2017-01-10 Last updated: 2017-01-10Bibliographically approved
Pilerot, O. & Göbel, H. (2016). Designing a digital service platform: What matters?. In: Building a culture for quality, innovation and sustainability: . Paper presented at The 19th QMOD conference on quality and service sciences, Rome, September 21-23, 2016.
Open this publication in new window or tab >>Designing a digital service platform: What matters?
2016 (English)In: Building a culture for quality, innovation and sustainability, 2016Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]

Purpose: The purpose of this study is to elucidate social and material factors that contribute to shape the design and use of a digital (i.e. web-based) service platform, which is aimed at facilitating service innovation in a collaborative setting of service providers and customers.

Design/methodology/approach: Empirical data was produced in connection to interventions including one of the authors collaborating with service providers and customers using the platform. Two sessions taking place in workplaces were filmed, photographed, and recorded. Participants in these sessions were also responding to questions from the researcher who took field notes. A practice-theoretical approach was applied in order to capture and analyze practices around the design, implementation, and use of the platform.

Findings: Three prominent themes were discerned in the empirical material: material objects; workplace routines including “distant others”; and sociality. Material objects function as intervening actors and thereby contribute to shape practice. Workplace routines as well as physically absent colleagues and contacts become present through conversations around the platform. Sociality refers to the observation that participants are engaged in interactive practices that contribute to shape how the digital service platform is designed, implemented and used.

Originality/value: The practice-based approach offers a deepened understanding of how sociomaterial context matters for the design and implementation of a digital service platform. On the basis of a sophisticated explication of the notion of context and by employing the notion of absent presence, this study sheds light on factors that often tend to be neglected.

Keywords
IT service management, Client-customer interactions, Practice theory
National Category
Social Sciences Interdisciplinary
Research subject
Bussiness and IT; Library and Information Science
Identifiers
urn:nbn:se:hb:diva-11610 (URN)
Conference
The 19th QMOD conference on quality and service sciences, Rome, September 21-23, 2016
Available from: 2017-01-04 Created: 2017-01-04 Last updated: 2018-01-13Bibliographically approved
Göbel, H. & Leal, X. (2016). Designing Platforms Leveraging Service Innovation. In: Proceedings of the 19th International Conference on quality and service sciences: . Paper presented at The 19th International Conference on quality and service sciences, Rome, September 21-23, 2016. Rom
Open this publication in new window or tab >>Designing Platforms Leveraging Service Innovation
2016 (English)In: Proceedings of the 19th International Conference on quality and service sciences, Rom, 2016Conference paper, Published paper (Refereed)
Place, publisher, year, edition, pages
Rom: , 2016
Keywords
Service Culture, Physical Service Platforms, Service Innovation, Action Design Research, Service Dominant Logic, Innovation Labs
National Category
Information Systems, Social aspects
Research subject
Bussiness and IT
Identifiers
urn:nbn:se:hb:diva-11724 (URN)
Conference
The 19th International Conference on quality and service sciences, Rome, September 21-23, 2016
Available from: 2017-01-10 Created: 2017-01-10 Last updated: 2017-01-10Bibliographically approved
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