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Göbel, Hannes
Publications (10 of 49) Show all publications
Cronholm, S., Göbel, H. & Cao, L. (2023). Abductive Design Science Research: The Interplay between Deduction and Induction. In: : . Paper presented at 34th Australasian Conference on Information Systems (ACIS). Wellington, New Zealand, Dec 6-8. 2023..
Open this publication in new window or tab >>Abductive Design Science Research: The Interplay between Deduction and Induction
2023 (English)Conference paper, Published paper (Refereed)
Abstract [en]

Design science research (DSR) aims to generate knowledge about innovative solutions to real-world problems. DSR studies usually involve inductive, deductive or abductive inference strategies to generate design knowledge. However, applying these strategies has often remained implicit, which means that the transparency of the research processes could be questioned (e.g. openness, honesty). This study focuses on abductive DSR, which is often regarded as a combination of inductive and deductive strategies. Based on our literature review, we can conclude that there is a lack of prescriptive support for how to conduct abductive DSR. We have also identified that the concept of abduction is omitted in well- known DSR frameworks/methods. To address this research gap, our study applies a qualitative content analysis to analyse two abductive DSR PhD theses. The analysis outcome is a conceptual model describing central relationships and an abductive DSR process model illustrating movements between the theoretical and empirical domains. 

Keywords
Abduction, design science, design science research, action design research, abductive reasoning
National Category
Information Systems, Social aspects
Research subject
Business and IT
Identifiers
urn:nbn:se:hb:diva-30925 (URN)
Conference
34th Australasian Conference on Information Systems (ACIS). Wellington, New Zealand, Dec 6-8. 2023.
Available from: 2023-11-24 Created: 2023-11-24 Last updated: 2023-11-27Bibliographically approved
Cronholm, S. & Göbel, H. (2022). Action Design Research – Models for Researcher-Practitioner Collaboration. In: The Transdisciplinary Reach of Design Science Research: 17th International Conference on Design Science Research in Information Systems and Technology, Proceedings: . Paper presented at DESRIST 2022, St Petersburg, FL, USA, June 1–3, 2022. (pp. 393-404). Springer
Open this publication in new window or tab >>Action Design Research – Models for Researcher-Practitioner Collaboration
2022 (English)In: The Transdisciplinary Reach of Design Science Research: 17th International Conference on Design Science Research in Information Systems and Technology, Proceedings, Springer, 2022, p. 393-404Conference paper, Published paper (Refereed)
Abstract [en]

One essential characteristic of the Action Design Research (ADR) method is researcher-practitioner collaboration (RPC). The purpose of this paper is to present theoretical models for RPC collaboration in ADR projects. The models involve conditions, actions, and consequences concerning RPC challenges. A grounded theory approach was applied to identify the RPC challenges. The challenges were identified in a collaborative ADR project consisting of four researchers and nine organizations from the industry sector. The identified main challenges are: researcher intervention in practitioner contexts, reciprocal shaping between artifacts and design principles emerged from theory and practice, and researcher and practitioner learning. The contribution to practice, which consists of future ADR projects involving collaboration between researchers and practitioners, involves specific actions to be taken.

Place, publisher, year, edition, pages
Springer, 2022
Series
Lecture Notes in Computer Science ; 13229
Keywords
Action-design research, ADR, Researcher-practitioner collaboration, Collaboration, Design science research
National Category
Communication Studies
Research subject
Business and IT
Identifiers
urn:nbn:se:hb:diva-28353 (URN)10.1007/978-3-031-06516-3_29 (DOI)2-s2.0-85131946939 (Scopus ID)
Conference
DESRIST 2022, St Petersburg, FL, USA, June 1–3, 2022.
Funder
Knowledge Foundation
Available from: 2022-08-11 Created: 2022-08-11 Last updated: 2024-02-01
Cronholm, S. & Göbel, H. (2022). Action design research: integration of method support. International Journal of Managing Projects in Business, 15(8), 19-47
Open this publication in new window or tab >>Action design research: integration of method support
2022 (English)In: International Journal of Managing Projects in Business, ISSN 1753-8378, E-ISSN 1753-8386, Vol. 15, no 8, p. 19-47Article in journal (Refereed) Published
Abstract [en]

Purpose Action design research (ADR) has become widely accepted as a prominent research method within information systems when managing design-oriented research projects. One purpose of the ADR method is to provide methodological guidance for the building of IT artefacts. However, several scholars have reported a lack of guidance of method support at the micro level. This article aims to complement the macro level of the ADR method by integrating prescriptive method support at the micro level. Design/methodology/approach A qualitative approach including direct content analysis. An empirical ADR project was analysed in order to identify method support that could be integrated into the ADR method. Findings Method support at the micro level was identified for all the stages of the ADR method. The method support consists of procedural support, guiding concepts, and various techniques for the documentation of project tasks stated in the ADR method. Research limitations/implications The contribution to theory consists of aspects concerning the integration of macro and micro levels: relationships between normative and prescriptive support, continuous focus shifts, and method completeness. Practical implications The contribution to practice consists of explicit suggestions for method support that could be integrated into the ADR method. Originality/value This study extends previously provided knowledge by offering empirical evidence concerning theoretical constructions consisting of explicit relationships between ADR tasks and integrated method support, and elaboration on the integration of macro and micro levels.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2022
Keywords
Action design research, ADR, Project management, ADR projects, Design science research, Design methods, MANAGEMENT RESEARCH, SCIENCE RESEARCH, RECIPROCITY, INNOVATION, FRAMEWORK, FUTURE, TOOL
National Category
Business Administration
Identifiers
urn:nbn:se:hb:diva-27942 (URN)10.1108/IJMPB-07-2021-0196 (DOI)000793684300001 ()2-s2.0-85130190789 (Scopus ID)
Available from: 2022-05-30 Created: 2022-05-30 Last updated: 2023-11-27Bibliographically approved
Cronholm, S. & Göbel, H. (2022). Design Principles for Human-Centred Artificial Intelligence. In: : . Paper presented at European Conference on Information Systems (ECIS), Timisoara, Romania, 18–24 June, 2022..
Open this publication in new window or tab >>Design Principles for Human-Centred Artificial Intelligence
2022 (English)Conference paper, Published paper (Refereed)
Abstract [en]

Advancements within artificial intelligence (AI) enable organisations to reformulate strategies forexploiting data in order to refine their business models, make better decisions and maintain acompetitive advantage. We recognise the technical advantages of AI. However, our view is that thetechnical perspective as a base for decision-making is necessary but insufficient. Several studies inhuman science report that essential human knowledge and competencies that affect decision making arenot represented in AI systems. Based on this observation, we have developed design principles fordeveloping decision-support systems (DSS) that combine human intelligence (HI) with AI. The designprinciples are: design for amplified decision-making, design for unbiased decision-making and designfor human and AI learning. The design principles constitute the scientific contribution to the emergentfield of Human-Centred AI. The contribution to practice consists of a DSS (a digital prototype) thatsupports the combination of HI and AI.

Keywords
Human-centred AI, Design principles, Decision-support systems, Action Design Research
National Category
Computer Sciences
Research subject
Business and IT
Identifiers
urn:nbn:se:hb:diva-28354 (URN)
Conference
European Conference on Information Systems (ECIS), Timisoara, Romania, 18–24 June, 2022.
Note

Finansiär: Handelsrådet

Available from: 2022-08-11 Created: 2022-08-11 Last updated: 2022-08-11
Cronholm, S., Göbel, H. & Andersson, L. (2022). Digitala hybridsystem för innovation: Populärvetenskaplig slutrapport. Handelsrådet
Open this publication in new window or tab >>Digitala hybridsystem för innovation: Populärvetenskaplig slutrapport
2022 (Swedish)Report (Other academic)
Place, publisher, year, edition, pages
Handelsrådet, 2022
National Category
Information Systems
Research subject
Business and IT; Business and IT
Identifiers
urn:nbn:se:hb:diva-27429 (URN)
Available from: 2022-02-03 Created: 2022-02-03 Last updated: 2022-02-03Bibliographically approved
Cronholm, S., Göbel, H. & Åkesson, M. (2020). ITIL Compliance with Service-Dominant Logic. e-Service Journal, 11(2), 74-97
Open this publication in new window or tab >>ITIL Compliance with Service-Dominant Logic
2020 (English)In: e-Service Journal, ISSN 1528-8226, E-ISSN 1528-8234, Vol. 11, no 2, p. 74-97Article in journal (Refereed) Published
Abstract [en]

The increased recognition of the benefits of Service-Dominant (S-D Logic) has encouraged IT organizations to adopt an S-D Logic perspective. In order to streamline the service transformation process, a majority of them are using the best practice ITIL. However, the development of several ITIL books lacks a solid theoretical grounding based on  S-D Logic. This is problematic because it hinders IT-organizations to efficiently adopt a service perspective. The purpose of this paper is to present knowledge concerning how ITIL complies with the service perspective of S-D logic. The findings consist of knowledge about areas in ITIL which comply with S-D logic and areas where there is room for improvement. To increase compliance with a service-oriented perspective, ITIL needs to adopt contemporary definitions of service and value, including a stronger emphasis on value co-creation and abandoning a language that corresponds to traditional goods-dominant logic. The findings contribute to an improved understanding of shortcomings of ITIL regarding service-orientation. Based on the findings, this paper suggests some actions that can be applied as a remedy in cases where ITIL has low compliance with S-D logic. Moreover, the knowledge presented is essential for organizations that are using ITIL to transform their service processes to digital formats. 

Place, publisher, year, edition, pages
Indiana University Press, 2020
Keywords
ITIL, service-dominant logic, value co-creation, service perspective
National Category
Social Sciences
Research subject
Business and IT
Identifiers
urn:nbn:se:hb:diva-24790 (URN)10.2979/eservicej.11.2.03 (DOI)
Available from: 2020-10-09 Created: 2021-01-20 Last updated: 2023-11-27Bibliographically approved
Cronholm, S. & Göbel, H. (2019). Design Science Research Constructs: a Conceptual Model. In: Pacific Asia Conference on Information Systems 2019: . Paper presented at Pacific Asia Conference on Information Systems 2019, Xi'an, July 8-12, 2019..
Open this publication in new window or tab >>Design Science Research Constructs: a Conceptual Model
2019 (English)In: Pacific Asia Conference on Information Systems 2019, 2019Conference paper, Published paper (Refereed)
Abstract [en]

Design science research (DSR) has become an accepted as well as legitimated research paradigm within the IS discipline. DSR has had a significant impact on IS research and it has the potential to become even more successful.One reason for not being fully adopted is due to gaps in the understanding of DSR constructs. Our literature review has revealed that constructs often are:abstract, synonymous, overlapping, offering slightly different definitions, and difficult to grasp. One implication of these problems is that it might be hard to communicate research results not only to other researchers within the DSR community but also to other disciplines. Consequently, the purpose of this study has been to suggest a conceptual model that includes key DSR constructs and their relationships that can contribute to the understanding and communication of the DSR phenomenon.

Keywords
Design Science Research, Design Research, Design Science, Design Theory, Design Principles
National Category
Information Systems
Research subject
Business and IT
Identifiers
urn:nbn:se:hb:diva-21452 (URN)
Conference
Pacific Asia Conference on Information Systems 2019, Xi'an, July 8-12, 2019.
Available from: 2019-07-19 Created: 2019-07-19 Last updated: 2019-08-05Bibliographically approved
Cronholm, S. & Göbel, H. (2019). Empirical Experiences from the Use of Service-Dominant Logic in an IT-Project. In: Evert Gummesson; Cristina Mele; Francesco Polese (Ed.), The 10 Years Naples Forum On Service: Service Dominant Logic, Network & Systems Theory And Service Science: Integrating Three Perspectives For A New Service Agenda. Paper presented at The 10 Years Naples Forum On Service, Ischa, Naples Italy, 4-7 June, 2019.
Open this publication in new window or tab >>Empirical Experiences from the Use of Service-Dominant Logic in an IT-Project
2019 (English)In: The 10 Years Naples Forum On Service: Service Dominant Logic, Network & Systems Theory And Service Science: Integrating Three Perspectives For A New Service Agenda / [ed] Evert Gummesson; Cristina Mele; Francesco Polese, 2019Conference paper, Published paper (Refereed)
Abstract [en]

Purpose –Over the past several decades, we have witnessed a transformation from an industrial product-oriented economy to a service economy in the IT-sector. The goal of the organizations is to increase their digital organizational capability by implementing digital service transformations. However, adopting a service perspective in the management of digital services continues to be a challenging process for many organizations (Brown et al. 2016). The adoption of a service perspective is not about a minor change of attitude; it is a paradigm shift for the whole IT-sector. One contemporary service perspective is service-dominant logic (SDL). In our literature analysis, we identified that the development of SDL is primarily based on theoretical insights gained from previous prior work by several scholars. We can conclude that theoretical grounding of SDL is firm, but that SDL lacks empirical evidence concerning experiences from applying SDL in the IT-projects. Consequently, the purpose of our study is to present empirical evidence from the use of SDL in an IT-project. The IT-project included the design of a digital tool for service assessment and service innovation.

Design/Methodology/approach – Our study has unfolded by means of a four-stage process: 1) Literature review of prior applications and evaluations of SDL, 2) Implementation of an IT-project concerning the development of a digital tool supporting service assessment and service innovation, guided by service-dominant logic, 3) Evaluation of SDL based on empirical experiences gained from the IT-project, 4) Formulation of complementing prescriptive guidance that overcomes the identified challenges in the IT-project. 

Findings – The findings consist of three challenges:

Challenge 1: The understanding of central conceptualizations in SDL.Challenge 2: The generic nature of SDL.Challenge 3: The lack of prescriptive guidance on how to use SDL in IT-projects.

Research limitations/implications (if applicable) – Contribution to the knowledge of how to adopt SDL in IT-projects. 

Practical implications (if applicable) – Prescriptive guidance that can support organizations in their efforts to transforming their business to become digital service oriented and increase their digital organizational capability.

Originality/value – The main discourse about SDL has been largely theoretical. Little attention has been given to how empirical evidence gained from IT-projects can be used to inform the further theoretical development and the practical use of SDL.

Keywords
evaluation of service-dominant logic, digital service transformation, guidance on service-dominant logic
National Category
Information Systems
Research subject
Business and IT
Identifiers
urn:nbn:se:hb:diva-21451 (URN)
Conference
The 10 Years Naples Forum On Service, Ischa, Naples Italy, 4-7 June, 2019
Available from: 2019-07-19 Created: 2019-07-19 Last updated: 2021-02-15Bibliographically approved
Cronholm, S. & Göbel, H. (2019). Evaluation of Action Design Research. Scandinavian Journal of Information Systems, 31(2), 35-82
Open this publication in new window or tab >>Evaluation of Action Design Research
2019 (English)In: Scandinavian Journal of Information Systems, ISSN 0905-0167, E-ISSN 1901-0990, Vol. 31, no 2, p. 35-82Article in journal (Refereed) Published
Abstract [en]

Design science research (DSR) is a legitimate research paradigm in the discipline of information systems (IS). One prominent DSR method is Action Design Research (ADR). The purpose of this paper is to evaluate the ADR method based on empirical experiences from a research project. We have found that the ADR method is highly relevant to an applied discipline such as IS. It creates a bridge between the organisational perspective and the technical perspective of the IT artefact. Moreover, the ADR method supports the dual mission of developing theory and producing knowledge that supports IS practitioners. The findings also include empirical evidence pointing towards a lack of prescriptive guidance with respect to the challenges such as: how to identify appropriate evaluation strategies, how to identify the abstraction mechanisms required to move from the specific-and-unique to the generic-and-abstract, and how to formulate design principles. Although we found adequate support at the macro level, the ADR method needs more detailed support for operationalisation in practice. To address this issue, we propose a number of guidelines that either seek to improve the ADR method or support those who apply ADR.

Keywords
action design research, ADR, design science research, DSR ADR evaluation
National Category
Information Systems
Research subject
Business and IT; Business and IT
Identifiers
urn:nbn:se:hb:diva-22448 (URN)
Funder
Knowledge Foundation
Available from: 2020-01-16 Created: 2020-01-16 Last updated: 2021-02-08Bibliographically approved
Rittgen, P., Göbel, H. & Cronholm, S. (2019). Towards a Model for Assessing Collaboration Capability Between Development and Operations. In: Alastair Walker, Rory O'Connor, Richard Messnarz (Ed.), Systems, Software and Services Process Improvement: 26th European Conference, EuroSPI 2019, Edinburgh, UK, September 18–20, 2019, Proceedings. Paper presented at 26th European Conference, EuroSPI 2019, Edinburgh, UK, September 18–20, 2019 (pp. 111-122). Berlin et al., 1060, Article ID 10.1007/978-3-030-28005-5.
Open this publication in new window or tab >>Towards a Model for Assessing Collaboration Capability Between Development and Operations
2019 (English)In: Systems, Software and Services Process Improvement: 26th European Conference, EuroSPI 2019, Edinburgh, UK, September 18–20, 2019, Proceedings / [ed] Alastair Walker, Rory O'Connor, Richard Messnarz, Berlin et al., 2019, Vol. 1060, p. 111-122, article id 10.1007/978-3-030-28005-5Conference paper, Published paper (Refereed)
Abstract [en]

The purpose of this paper is to develop a general model for assessing the capabilities of organizations to collaborate on the provision of IT services. Especially, we focused on the relationship between the major units of IT departments or organizations that are called Development and Operations. We combined relevant theories in this area with empirical evidence to arrive at five capabilities and three maturity levels.  The capabilities and the maturity levels were organized as a matrix. The matrix was then filled with capability indicators based on both literature sources and empirical findings. The capability indicators serve as signs for having reached a certain maturity level in a given capability. The resulting model has been empirically tested and consolidated in several rounds with seven organizations.

Place, publisher, year, edition, pages
Berlin et al.: , 2019
Series
Communications in Computer and Information Science, ISSN 1865-0929 ; 1060
Keywords
Capability Model, Collaboration, Development, Operations
National Category
Information Systems
Research subject
Business and IT
Identifiers
urn:nbn:se:hb:diva-22112 (URN)10.1007/978-3-030-28005-5 (DOI)978-3-030-28004-8 (ISBN)978-3-030-28005-5 (ISBN)
Conference
26th European Conference, EuroSPI 2019, Edinburgh, UK, September 18–20, 2019
Available from: 2019-11-27 Created: 2019-11-27 Last updated: 2019-12-19Bibliographically approved
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